Channel Sales Manager

Channel Sales Manager  

100% remote with occasional Client Travel  

Why We’re Different:  

Acliviti doesn’t just advise clients - we co-create their vision, align internal teams, and help them stay ahead of what’s next. We are a vendor-neutral consultancy that helps enterprise organizations define strategy, lead execution, and provide ongoing support - all while aligning stakeholders and delivering outcomes that matter.  

We Are:  

• Experts in customer experience delivering operational and technical transformation 

• Strategic partners who stay engaged before, during, and after implementation to ensure objectives are achieved 

• Boardroom translators - connecting CX vision, technical platforms, and financial value 

• Outcome-driven professionals who know 95% of spend is on human capital, not just tech 

• Remote-first and cross-functional, with deep expertise across industries 

Our Clients Are:  

• Enterprise organizations modernizing their customer engagement ecosystem 

• CX, IT, Operations, and Finance leaders seeking true stakeholder alignment 

• Teams navigating complex transformation programs with high visibility and high stakes 

• Businesses who need business cases, vendor guidance, and enterprise-class execution 

• Companies looking to optimize revenue & cost models, reduce friction, and drive customer growth 

How We Solve:  

We lead clients through a continuous improvement cycle with three integrated service areas:  

Strategy: We help clients define where they’re going - and how to get there.  

• Customer Experience Design 

• Performance Optimization 

• Transformation Capabilities 

Execution: We lead execution across people, platforms, and processes.  

• Technical Platform & Capabilities 

• Operational Management 

• Data & Analytics 

Managed Solutions & Support: We stay engaged post-launch to ensure long-term success.  

• Operational & Technical Oversight 

• Outcome & Expense Management 

• Artificial Intelligence & Data Segmentation 

Role Overview 

We are seeking a driven, high-energy Channel Manager to build relationships within our technology vendor partner ecosystem and generate new business opportunities for Acliviti. 

This is a highly active, relationship-driven business development role focused on engaging vendor sales representatives, understanding their customer opportunities, and positioning Acliviti as a trusted implementation and consulting partner. 

You will work directly with sales teams across our vendor partner organizations, including emerging AI and CX technology providers, to introduce Acliviti's capabilities, identify opportunities and secure customer-facing meetings. 

The role is focused on building relationships, creating pipeline and generating qualified opportunities. Once an opportunity is identified, you will work with internal sales teams to coordinate discovery meetings and transition the opportunity for further qualification and sales execution. 

This is an opportunity for an ambitious sales professional who wants to build a career in enterprise technology sales, develop industry expertise, and grow into a more senior sales position. 

Key Roles & Accountabilities 

Partner Relationship Development 

• Build and maintain relationships with vendor sales representatives, account executives, and sales managers within assigned organizations. 

• Establish Acliviti as a trusted delivery and consulting partner that helps vendor representatives win and expand customer opportunities. 

• Clearly communicate Acliviti's value proposition and how our consulting, implementation and CX transformation capabilities complement vendor solutions. 

• Conduct regular partner meetings to understand vendor sales priorities, territories, target accounts and customer needs. 

• Maintain consistent engagement with vendor representatives to build awareness, trust and ongoing collaboration. 

Business Development & Opportunity Generation 

• Proactively identify opportunities within vendor sales organizations where Acliviti's services can support customer needs. 

• Educate vendor representatives on when and how to engage Acliviti in customer opportunities. 

• Generate customer-facing meetings by encouraging vendor representatives to introduce Acliviti to their accounts. 

• Support joint customer conversations and presentations to introduce Acliviti's capabilities and establish credibility. 

• Maintain consistent outreach and engagement activity to build a healthy pipeline of potential opportunities. 

Opportunity Identification & Handoff 

• Gather preliminary information on customer opportunities, including existing technology platforms, business challenges, project objectives and key stakeholders. 

• Complete opportunity intake documentation to capture relevant customer and account information. 

• Understand the customer's current technology environment, potential needs and the vendor's position within the opportunity. 

• Coordinate with Acliviti's sales team to review opportunities and determine appropriate next steps. 

• Secure and coordinate joint discovery meetings with vendor representatives and Acliviti's sales team. 

• Maintain accurate opportunity activity, meeting outcomes and relationship notes in Salesforce. 

Vendor & Solution Knowledge 

• Develop a strong understanding of assigned vendor platforms, products, services and go-to-market strategies. 

• Understand Acliviti's service offerings, differentiators and value proposition across CX transformation, CCaaS, AI, automation and integrations. 

• Identify opportunities where Acliviti can help vendors compete, differentiate their offerings and address customer requirements. 

• Stay informed on vendor developments, competitive positioning and emerging technology trends. 

• Continuously strengthen product and industry knowledge to have credible, commercially focused conversations with vendor representatives. 

Key Performance Measures 

• Partner Engagement: Number of vendor sales meetings and relationship-building activities completed. 

• Sales Team Enablement: Number of vendor sales team presentations and enablement sessions delivered. 

• Meeting Generation: Number of joint customer discovery meetings scheduled with Acliviti sales representatives. 

• Qualified Opportunities: Number of opportunities accepted by the Acliviti sales team and progressed into the qualified pipeline. 

• Pipeline Contribution: Opportunities generated that ultimately progress through the sales cycle and contribute to closed revenue. 

Qualifications & Experience 

• 2–5 years of experience in business development, sales development, channel sales, or partner development. 

• Experience working in a technology, SaaS, software or professional services environment is preferred. 

• Demonstrated ability to build relationships, influence stakeholders and generate new business opportunities. 

• Comfortable engaging with sales representatives, account executives and business stakeholders. 

• Strong verbal communication and presentation skills, with the ability to clearly articulate value propositions. 

• Ability to identify business opportunities, ask relevant questions and gather information about customer needs. 

• Experience using CRM platforms, preferably Salesforce. 

• Familiarity with CCaaS, CX technology, AI, automation or enterprise software is an asset. 

Professional Development  

Successful individuals will have opportunities to: 

• Develop relationships across leading enterprise technology and AI vendors. 

• Participate in partner training, sales enablement and customer qualification meetings. 

• Shadow experienced Acliviti sales professionals and develop enterprise sales skills. 

• Progress into a Senior Channel Manager position as experience and performance grow. 

• Pursue opportunities to transition into an Enterprise Sales Representative role based on demonstrated capability and business needs. 

Skills and Attributes 

• High initiative 

• Strong work ethic 

• Competitive drive 

• Relationship builder 

• Resilient 

• Intellectually curious 

• Coachability 

• Strong communicator 

You will love our culture if you are:  

• An ambitious intrapreneur who loves building new things. 

• Someone that loves technology, process as well as numbers – and all the space in between – to figure out the right balance of features, functionality, and affordability for each client 

• Comfortable communicating through a variety of mediums with many different audiences and objectives 

• Great at anticipating and solving problems – individually, internally, and for our clients 

• An organized self-starter who is always eager to learn something new 

• Comfortable adapting to new situations and solving new problems with the pace and occasional ambiguity that occurs in high-growth businesses 

• A positive force who enjoys working closely with new people and exploring new ideas 

• Driven by seeing your work have a direct impact 

Acliviti Benefits 

• 100% coverage of employee health care, vision, and dental insurance 

• HSA & FSA plans available 

• Disability & Voluntary Benefits available 

• 401(k) plan with a 4% employer match 

• Generous variable compensation opportunity 

• Work-from-home monthly incentive 

• Inclusive remote working environment