Headquarters: San Francisco, California, United States
Industry: Cloud Computing, Data Integration
251-500 employees
The Director will serve as the senior-most leader for Zapier's India entity, overseeing legal, tax, and regulatory compliance while bridging global strategy with local execution. They will manage India-based operations, drive performance across functions, and act as the primary liaison between local teams and global leadership.
You will serve as a senior technical partner to enterprise customers, designing and building reliable automations to solve complex business problems. Additionally, you will act as a customer advocate within Zapier, providing feedback to Product and Engineering teams to improve the enterprise experience.
You will own the full sales cycle for mid-market accounts, from prospecting to closing, while selling Zapier's AI-powered automation platform. You will also build relationships across organizations and help shape the go-to-market strategy for the mid-market segment.
Lead the GTM Analytics team to provide trusted insights and improve decision-making across Marketing, Sales, and Customer Operations. Manage embedded analysts while building scalable, self-service analytics assets and AI-assisted data workflows.
You will lead the technical vision and architecture for revenue-critical infrastructure, including billing, payments, and pricing systems. You will collaborate with cross-functional teams to ensure system correctness, scalability, and reliability while driving long-term platform strategy.
The representative will primarily engage customers via live chat (4+ hours daily) and calls/emails to showcase Zapier as a solution, leading demos to inspire automation use-cases and guide users through the purchase process. Success involves qualifying leads for other teams and directly converting customers.
The Benefits Manager will lead Zapier’s global benefits and leave programs, ensuring they remain competitive, compliant, and financially sustainable. This role involves designing innovative programs that enhance the employee experience while managing organizational resources effectively.