Whiteboard Risk & Insurance Solutions

The Senior Account Service Manager will lead client onboarding, manage policy renewals, and coordinate claims while acting as a trusted advisor for commercial insurance accounts. They are responsible for maintaining high-touch service standards, ensuring insurance compliance, and facilitating communication between clients and the internal service team.

The Workplace Care Coordinator serves as the central point for incident intake, dispatching resources, and managing case flow for workers' compensation claims. They are responsible for maintaining accurate documentation in Salesforce and ensuring clear communication between injured employees, clients, and internal teams.

This role is responsible for onboarding new clients and providing high-touch midterm service for existing accounts, focusing on building strong client relationships through proactive communication and education regarding insurance coverage. Responsibilities include processing audits, claims, policy changes, and reviewing vendor contracts for coverage accuracy.