The Director of Customer Support will lead and modernize support operations by implementing AI-driven tools and automation to enhance patient satisfaction and efficiency. They will also manage a high-performing team while partnering with cross-functional departments to ensure a seamless and unified customer experience.
You will define the multi-year vision and roadmap for the patient-facing experience across white-labeled consumer surfaces. This involves mapping the end-to-end patient journey and partnering with engineering and clinical operations to design scalable, AI-driven solutions.
The Marketplace Operations Manager II will own end-to-end visit delivery, SLA attainment, and roster health for assigned client programs. They will also lead cross-functional projects, optimize clinician pay costs, and refine automated escalation playbooks.
You will own the technical direction for AI-native systems, designing and building production-ready agents while leading cross-functional teams. You will also establish platform abstractions and evaluation standards to ensure scalable, safe, and compliant AI integration across the organization.
The Medical Director will own and refine clinical protocols for virtual care programs while leading the quality assurance program. They will also manage patient safety escalations and utilize data to improve clinical outcomes.
