Responsible for forecasting workload demand and translating it into strategic staffing requirements to meet service level objectives. The role involves balancing customer experience and operational efficiency through data-driven planning and cross-functional collaboration.
VXI Global Solutions
16 Remote Job Openings at VXI Global Solutions
The Trainer is responsible for delivering and facilitating training programs for new and existing employees regarding products and services. This includes preparing lesson plans, coaching performance, and handling customer calls when not conducting active classes.
The Trainer is responsible for delivering and facilitating training programs for new and existing employees on products and services. They must manage classrooms, coach performance, and handle customer calls when not actively conducting training sessions.
Remote - Healthcare Call Center Representative
VXI Global Solutions
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Full Time
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22 days ago
VXI Global Solutions
Manage inquiries regarding member services, Medicare, and billing while providing comprehensive support to patients and providers. Ensure high quality service and compliance with HIPAA regulations while meeting contact center KPIs.
Responsible for the day-to-day operations of a Technical Support team, focusing on meeting KPIs and enforcing productivity standards. The role involves coaching, counseling, and motivating employees to improve overall efficiency and profitability.
US Virtual – Spanish Bilingual Healthcare Call Center Representative
VXI Global Solutions
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Full Time
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a month ago
VXI Global Solutions
Provide bilingual support to members and providers regarding healthcare plans, billing, and Medicare services. Manage inquiries, resolve complex issues, and document all interactions while adhering to HIPAA and compliance standards.
The Operations Manager is responsible for the culture, performance, and overall success of the campaign by managing direct reports and aligning with client objectives. Key duties include developing strategic plans, conducting audits, and partnering with HR and Workforce Management to optimize staffing and employee experience.
The Team Leader is responsible for overseeing the daily operations of a technical support team, ensuring KPI targets are met or exceeded. They provide coaching, motivation, and performance appraisals while maintaining compliance with organizational policies and client agreements.
US Virtual - Technical Support Advisor - Work from Home
VXI Global Solutions
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Full Time
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a month ago
VXI Global Solutions
Provide technical support and troubleshooting for iOS, macOS, and various hardware devices via phone. Collaborate with team members to resolve customer issues and ensure high-quality service delivery.
US Virtual - Inbound Retail Care Specialist (Sales)
VXI Global Solutions
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Full Time
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a month ago
VXI Global Solutions
The specialist will handle inbound calls to provide product recommendations, resolve customer inquiries, and upsell solutions. They are responsible for translating technical information into simple language while maintaining high service standards.
Team Leader (Temporary) RCC Sales
VXI Global Solutions
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Full Time
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2 months ago
VXI Global Solutions
The Team Leader is responsible for managing day-to-day operations, including coaching, motivating, and monitoring the performance of a team of associates. They must ensure the team meets or exceeds KPIs while maintaining compliance with organizational policies and client service agreements.
Team Leader (Temporary) RCC Service
VXI Global Solutions
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Full Time
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2 months ago
VXI Global Solutions
The Team Leader is responsible for managing day-to-day operations, including coaching, motivating, and monitoring the performance of associates. They ensure the team meets or exceeds KPIs while maintaining compliance with organizational policies and client service agreements.
US Virtual - Bilingual Spanish Customer Service Representative (Emergency Roadside) - Work from Home
VXI Global Solutions
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Full Time
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2 months ago
VXI Global Solutions
The representative will handle inbound calls from stranded customers to assess their situation and coordinate necessary roadside assistance. They are responsible for resolving issues, ensuring customer safety, and maintaining accurate documentation of all service interactions.
US Virtual - Customer Service Representative (Emergency Roadside) - Work from Home
VXI Global Solutions
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Full Time
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2 months ago
VXI Global Solutions
The agent will handle inbound calls from customers requiring emergency roadside assistance for rental vehicles. They are responsible for assessing situations, coordinating service providers, and ensuring customer safety and satisfaction.
US Virtual - Inbound Customer Service Specialist - Work from Home
VXI Global Solutions
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Full Time
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2 months ago
VXI Global Solutions
The specialist will deliver exceptional phone support, resolving inquiries related to orders, payments, and shipping while building rapport with customers. Key duties include staying informed on product updates and policies to provide accurate, tailored solutions in a performance-driven environment.
US Virtual: Talent Acquisition Coordinator (Contract)
VXI Global Solutions
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Full Time
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3 months ago
VXI Global Solutions
The Talent Acquisition Coordinator will advance candidates through the Workday ATS by managing screening, assessments, compliance checks, and coordinating new-hire onboarding logistics with various internal teams. This involves hosting virtual screening sessions, launching and monitoring assessments, initiating pre-employment tasks, and ensuring accurate data maintenance within Workday.
