You will own and define the post-implementation customer experience, serving as a strategic partner to a portfolio of lenders. Additionally, you will build the foundation for the Customer Success function, including hiring and managing the initial team.
You will own a product area end-to-end, from understanding customer problems and writing precise specifications to driving execution with engineering and design teams. Additionally, you will act as an industry expert to help shape how AI is applied to the mortgage and financial services sector.
You will lead technical discovery calls and deliver high-impact product demonstrations to enterprise prospects. Additionally, you will partner with the sales team to address technical objections and help close complex deals.
You will serve as the first dedicated product marketer to shape the company's marketing operations and messaging strategy. Your role involves creating launch processes, developing product positioning, and producing content that demonstrates value to enterprise mortgage lenders.
The Technical Integration Specialist will serve as the primary technical contact for the partnerships team, managing the end-to-end integration process from documentation review to launch. They will also provide ongoing technical support to the implementation team and assist in troubleshooting complex integration issues for customers.
The role involves becoming a product expert to test platform functionality, document test cases, and configure partner integrations. You will also create canonical documentation for loan fulfillment workflows and collaborate with engineering and product teams.
Scale and mature Vesta's infrastructure to support the mortgage market reliably and securely. Build foundational systems for engineering velocity, including cloud architecture, deployment systems, and internal developer tooling.
Lead end-to-end implementation projects for clients, managing stakeholders and timelines from sales handoff through post-go-live. Act as a product expert and solutions consultant while collaborating with cross-functional teams to ensure successful software deployment.
