Provide 24x7 remote and on-site technical support to troubleshoot and resolve complex IP video issues for global customers. Manage the deployment of patches and releases while maintaining high customer satisfaction and accurate documentation of all service activities.
Design and maintain automated test frameworks and suites, integrate testing into CI/CD pipelines, and conduct performance, scalability, and reliability testing. Develop testing tools, analyze system behavior and performance, support release validation, and collaborate with engineering teams to improve product quality.
Design, develop, test, maintain, and troubleshoot scalable software and distributed video-delivery systems, including backend services, APIs, and user-facing applications. Collaborate across engineering and product teams on Agile delivery, releases, code reviews, documentation, and continuous improvement, with mentoring responsibilities where appropriate.
Design, automate, deploy, and operate reliable, scalable, and secure cloud and infrastructure platforms, including Infrastructure as Code, CI/CD pipelines, and operational tooling. Collaborate with engineering and operations teams to improve platform reliability and delivery, troubleshoot incidents, support modernization initiatives, and contribute to technical practices and mentoring according to experience.
The role involves monitoring, troubleshooting, and resolving technical issues within complex IP video environments while serving as a primary technical interface for customers. Responsibilities also include managing incident escalations, coordinating software deployments, and maintaining high-quality technical documentation.
The Renewals Specialist manages customer contract renewals by acting as a trusted advisor to ensure timely, full-value outcomes. They are responsible for preparing competitive quotes, maintaining accurate forecasts, and collaborating with internal teams to achieve corporate goals.
