Lead and scale a high-performing Customer Success team to drive retention, expansion, and advocacy across pooled and named customer segments. Design scalable operational frameworks and collaborate cross-functionally to optimize the end-to-end customer journey.
Vanilla Technologies
2 Remote Job Openings at Vanilla Technologies
Lead the evolution of an AI-powered estate planning platform by defining user interactions and building new capabilities. Translate high-level direction into detailed requirements and collaborate with engineering and design to ship iterative improvements.