The Regional Account Manager is responsible for managing inbound genotyping leads and driving adoption across the Greater Boston area. They will onboard new customers, conduct discovery conversations, and coordinate with internal teams to ensure exceptional service.
The Customer Support Specialist will serve as the primary point of contact for APAC customers, resolving technical issues and managing communication through the support portal. They will also lead regional community engagement, facilitate user meetings, and advocate for customer needs to global product and development teams.
Develop and execute regional sales plans to grow revenue, acquire customers, and expand adoption of Transnetyx’s genotyping, genetic monitoring, microbiome, and related solutions. Manage territory forecasts and pipeline in Salesforce, collaborate with account managers and internal teams, and represent the company at research and trade events.
