Manage the end-to-end merchant onboarding process, including account setup, API integration, and testing. Act as the primary point of contact for merchants while coordinating with internal Product, Development, and QA teams to ensure successful production launches.
Perform customer identity verifications, conduct CDD/EDD checks, and monitor suspicious transactions to ensure regulatory compliance. Collaborate with internal teams to resolve KYC-related queries and manage account status updates.
You will manage incoming customer requests via live chat and identify user needs to provide effective solutions. Additionally, you will analyze product malfunctions, gather customer feedback, and collaborate with internal teams to ensure issue resolution.
Analyze product performance and user behavior across casino and sportsbook verticals to identify growth opportunities and risks. Build dashboards and reports to optimize key KPIs and provide data-driven recommendations for Product, Marketing, and Operations teams.
The developer will make architectural decisions for the product backend and implement design, development, and testing. They are also responsible for monitoring production performance and optimizing the system for stability.
