The manager is responsible for developing and implementing pest control service protocols while coaching operations leaders to improve service quality and customer satisfaction. They will monitor key performance indicators, conduct site assessments, and lead projects to drive operational efficiency and technical innovation.
The Operations Manager oversees technician recruiting, training, and performance to ensure service quality and maximize retention. They are responsible for monitoring branch scheduling, maintaining inventory, and ensuring all operations meet safety and regulatory standards.
The Inbound Sales Representative is responsible for selling and upselling pest management services to residential and business customers while meeting sales targets and KPIs. The role involves managing inbound sales calls, executing sales processes, and converting leads into long-term protection plans.
Business Development Consultants are responsible for driving sales activities, achieving quarterly and annual targets, and managing the prospective customer lifecycle within an assigned region. They secure new business through targeted prospecting, cold calling, and client meetings while coordinating with operation stakeholders to meet service deliverables.
The Benefits Analyst manages benefit-related data, performs audits in Workday, and ensures data integrity across global systems. They also provide operational support for life events, payroll deductions, and serve as a point of contact for benefits inquiries.
The Operations Manager is responsible for leading, training, and developing a team of specialists to achieve sales, revenue, and client retention goals. They also oversee daily operations, including field routing, quality control audits, and financial performance management.
The Regional Sales Manager is responsible for leading a sales team to achieve profitability and growth targets within an assigned region. They will develop sales strategies, conduct performance debriefs, and provide coaching to ensure account executives meet their activity and sales goals.
The Senior Data Analyst will analyze quantitative and qualitative customer data to identify trends and improve the customer experience. They will also design automated dashboards and collaborate with cross-functional teams to drive data-informed business strategies.
Acts as a subject matter expert in pest control to develop service delivery protocols and resolve complex quality and infestation issues. Coaches operations leaders and technicians while monitoring KPIs to improve customer retention and operational efficiency.
The Customer Service Representative acts as the primary point of contact to resolve customer concerns and provide professional assistance. Responsibilities include scheduling services, answering billing questions, and identifying opportunities to suggest service upgrades.
