The Clinical Navigator serves as the primary point of contact for members, conducting clinical assessments and delivering navigation through telephonic and video-based interactions. They are responsible for managing member caseloads, driving adherence to evidence-based care plans, and achieving operational performance metrics in a high-volume environment.
The Care Advocate conducts high-volume outbound outreach to prospective patients to drive awareness and enrollment in the musculoskeletal care navigation program. They are responsible for building rapport, documenting interactions accurately, and meeting performance targets while providing empathetic support.
The Care Advocate conducts high-volume outbound calls to engage patients and drive enrollment in the musculoskeletal care navigation program. They are responsible for building trust, documenting interactions accurately, and coordinating patient handoffs with internal care teams.
The Clinical Navigator serves as the primary point of contact for members, conducting clinical assessments and delivering personalized care navigation via telephonic and video interactions. They are responsible for managing member caseloads, driving adherence to evidence-based care plans, and achieving operational performance metrics in a high-volume environment.
You will build and scale infrastructure by implementing standardized AWS footprints, universal CI/CD pipelines, and observability tools. Additionally, you will act as an engineering advocate to support product teams, manage on-call rotations, and ensure compliance with security standards like HIPAA.
The Clinical Navigator serves as the primary point of contact for members, delivering high-quality clinical navigation through telephonic and video-based interactions. They are responsible for conducting clinical assessments, driving adherence to care plans, and leveraging AI-enabled tools to optimize patient outcomes.
