The Director of Product will lead, coach, and grow the product organization while defining product strategy and roadmaps. They will act as a key partner to engineering and stakeholders to deliver high-quality solutions for patients and clinical operations.
The Clinical Navigator serves as the primary point of contact for members, delivering high-quality clinical navigation through telephonic and video-based interactions. They are responsible for conducting clinical assessments, driving adherence to evidence-based care plans, and managing member caseloads within a metrics-driven environment.
Conduct high-volume outbound calls and multichannel outreach to drive awareness and enrollment in the musculoskeletal care navigation program. Document all patient interactions accurately and coordinate handoffs with internal care teams to ensure data integrity.
Lead three engineering teams spanning data science and decisioning, patient engagement, and care-team productivity, with accountability for their outcomes, delivery, and talent. Set engineering strategy and architecture, partner with Product and clinical and operational leaders on roadmaps and tradeoffs, manage commitments, and ensure systems meet HIPAA and HITRUST requirements.
The Senior Director of Clinical Operations owns the performance, scalability, and operational direction of the Clinical Navigation team and its supporting business operations. This role involves setting strategic OKRs, managing contact center performance, and driving cross-functional collaboration to ensure a continuous patient journey.
You will build and scale infrastructure by implementing standardized AWS footprints, universal CI/CD pipelines, and observability tools. Additionally, you will act as an engineering advocate to support product teams, manage on-call rotations, and ensure compliance with security standards like HIPAA.
