The Care Advocate conducts high-volume outbound calls to engage patients and drive enrollment in the musculoskeletal care navigation program. They are responsible for documenting interactions accurately and coordinating patient handoffs with internal care teams.
The Senior Contact Center AI Operations Analyst will serve as the primary builder and administrator for AI platforms, configuring rules and workflows to optimize agent performance. They will also partner with leadership to analyze contact center data, manage reporting, and ensure AI tools align with operational goals.
The Care Advocate will conduct high-volume outbound calls to engage prospective patients and drive enrollment in the musculoskeletal care program. They are responsible for documenting interactions accurately and coordinating patient handoffs with internal care teams.
The Care Coordinator serves as the first point of contact for patients, managing inbound calls and facilitating communication between internal and external care teams. They are responsible for providing patient support, collecting necessary documentation, and performing administrative tasks to ensure smooth care coordination.
The Health Economist Lead will design and execute rigorous causal inference analyses to quantify the clinical and financial impact of the company's care model. They will also develop scalable SQL and Python workflows while partnering with cross-functional leaders to support population health and financial reporting.
The People Business Partner Lead serves as a strategic advisor to corporate leaders, managing organizational design, performance management, and talent strategy. They also own a dedicated People Team function and drive enterprise-wide programs to support business growth and employee effectiveness.
The Manager, Care Coordination oversees daily operations and performance of the remote call center team to ensure efficient patient support and service delivery. This role focuses on coaching staff, optimizing workflows, and maintaining high standards of patient-centered care through cross-functional collaboration.
The Product Manager will lead the Clinical Operations Platform by translating clinical team needs into clear requirements and a prioritized roadmap. They will partner with engineering and design to ship scalable solutions while leveraging AI tools to optimize research, data analysis, and stakeholder communication.
Provide 1-on-1 virtual coaching to members to support their recovery journeys and facilitate healthy lifestyle changes. Monitor member progress via dashboards and KPIs while documenting all communications according to clinical protocols.
The Clinical Navigator serves as the primary point of contact for members, conducting clinical assessments and delivering navigation through telephonic and video-based interactions. They are responsible for managing member caseloads, driving adherence to care plans, and leveraging AI-powered tools to optimize clinical outcomes.
The Clinical Navigator serves as the primary point of contact for members, managing their journey through comprehensive clinical navigation via telephonic and video interactions. Responsibilities include conducting assessments, educating members on treatment options, and ensuring adherence to care plans.
