The Senior Analyst will support the Category Management and Strategic Sourcing team by analyzing third-party spend data and RFP bid information to drive informed decision-making. They will also conduct market research and benchmarking to identify trends and opportunities for strategic partnerships.
The Dedicated Client Liaison manages the intake and resolution of employee benefit inquiries, including disability, absence, and life insurance. They act as a primary partner to client stakeholders, providing training, auditing reports, and ensuring accurate benefit administration.
The Team Leader is responsible for ensuring a high-quality customer service experience by coaching and developing Customer Care Representatives. They must execute the management operating system effectively to meet performance targets and service level agreements.
Coordinate comprehensive healthcare for members, including managing medical records, scheduling appointments, and facilitating second opinions. Collaborate with medical directors and researchers to provide members with expert guidance on medical conditions, treatments, and clinical trials.
Serve as a strategic advisor and relationship manager for a portfolio of large group benefits clients. Drive client retention and growth by collaborating with internal teams to deliver value-driven solutions and exceptional service.
