Handle inbound and outbound customer interactions via calls, emails, and chats while resolving concerns efficiently. Document all interactions in real-time and coordinate with internal teams to ensure seamless case handling.
SMDigital
7 Remote Job Openings at SMDigital
Lead and align operational functions to ensure efficiency while driving strategies that support company growth. Oversee team supervisors, implement scalable process improvements, and analyze performance data to make strategic decisions.
Monitor and evaluate inbound and outbound customer interactions across calls, emails, and chat to ensure quality and compliance. Provide actionable feedback to teammates and collaborate with leadership to identify trends and improve operational processes.
Handle inbound and outbound calls to gather case information and assess eligibility for pre-settlement funding. Coordinate with attorneys to collect documentation and maintain accurate client records to move cases through the pipeline.
Manage healthcare-related inquiries via calls, emails, and chats while gathering patient information and verifying insurance eligibility. Coordinate with internal teams to ensure seamless patient transitions and maintain accurate, compliant documentation.
Identify and close new business opportunities while building a strong pipeline of prospective clients through outbound outreach and networking. Collaborate with leadership to refine go-to-market strategies and manage existing client relationships for upsell opportunities.
Support the end-to-end recruitment lifecycle, including job postings, screening, and interview coordination. Manage candidate communications and maintain accurate data within the ATS and HR systems.
