The District Leader supervises and develops a team of Client Results Specialists to ensure operational excellence and high-quality customer experiences. This role drives performance against KPIs, manages day-to-day contact center operations, and partners with stakeholders to implement strategic improvements.
The Instructional Designer is responsible for designing, developing, and delivering high-quality training materials that improve agent performance and meet business objectives. They collaborate with cross-functional teams and SMEs to analyze performance data and refine learning solutions for various client verticals.
The Learning Delivery Analyst is responsible for leading and delivering successful training and onboarding experiences for independent contractor agents. They will analyze class results, coordinate learning activities, and collaborate with cross-functional partners to improve agent performance.
You will lead a team of facilitators and instructional designers to deliver high-impact learning programs that drive agent performance and certification success. Additionally, you will partner with cross-functional stakeholders to monitor program health and optimize learning solutions throughout the agent lifecycle.
The Director of Product & Data Strategy leads the roadmap, implementation, and operations of enterprise applications and data platforms. This role drives digital transformation by leveraging AI and analytics while managing cross-functional teams and vendor relationships.
The Marketing Manager will lead regional marketing efforts to attract and engage independent agents in the Philippines through localized campaigns and community building. They will manage social media strategy, oversee paid media performance, and collaborate with cross-functional teams to ensure brand consistency.
The Marketing Manager will develop and execute integrated marketing strategies to attract, engage, and retain independent contractor agents. This role involves managing digital marketing programs, overseeing external agency partners, and optimizing the agent recruitment website to drive growth.
