Administer and maintain the LMS, including learner records, courses, curricula, certifications, assignments, content, and completion data, while troubleshooting issues and producing reports. Support learning and certification programs through communications, scheduling, roster and attendance management, reporting, and virtual session coordination.
The Vice President will establish and scale a new Transformation Services capability by defining a portfolio of offerings and leading lighthouse client engagements. They will serve as a senior strategic partner to Sales and Client Success, architecting integrated business solutions that leverage AI and human expertise to drive operational outcomes.
The Instructional Designer is responsible for designing, developing, and delivering high-quality training materials to support independent agents using the ADDIE process. They will collaborate with stakeholders to analyze performance data and translate business objectives into effective synchronous and asynchronous learning solutions.
The Talent Experience Coordinator supports recruiting efforts by managing candidate engagement activities, events, and communications. They also assist the Talent Acquisition team with project coordination, meeting facilitation, and process improvements to ensure a positive candidate experience.
The District Leader supervises and develops a team of Client Results Specialists to ensure operational excellence and high-quality customer experiences. This role drives performance against KPIs, manages day-to-day contact center operations, and fosters a culture of accountability and continuous improvement.
The Instructional Designer is responsible for designing, developing, and delivering high-quality training materials that improve agent performance and meet business objectives. They collaborate with cross-functional teams and SMEs to analyze performance data and refine learning solutions for various client verticals.
The Learning Delivery Analyst is responsible for leading and delivering successful training and onboarding experiences for independent contractor agents. They will analyze class results, coordinate learning activities, and collaborate with cross-functional partners to improve agent performance.
The Director of Product & Data Strategy leads the roadmap, implementation, and operations of enterprise applications and data platforms. This role drives digital transformation by leveraging AI and analytics while managing cross-functional teams and vendor relationships.
