The Customer Contact Officer is responsible for managing inbound and outbound calls to provide accurate information and resolve customer enquiries. They must maintain detailed records of all interactions while navigating various systems to support public service delivery.
Lead the identification, design, and delivery of continuous improvement initiatives to enhance operational performance and customer experience. Collaborate with stakeholders to map processes, diagnose root causes, and implement sustainable, data-driven solutions.
Lead the safe, compliant, and effective delivery of planned and reactive maintenance, coordinating teams and supply chain partners while overseeing safe working practices, documentation, and performance. Manage stakeholder relationships, operational issues, small billable works, costs, and forward maintenance planning while coaching teams and supporting a sustainable contract.
The Customer Contact Officer is responsible for managing inbound and outbound calls to provide information, resolve enquiries, and assist customers with payment plans. They must maintain accurate records of all interactions and escalate complex issues to internal teams as necessary.
Design, deliver, and assess apprenticeship and commercial training programmes in Project Management and Leadership. Support learner progression while maintaining quality standards and promoting a positive safeguarding culture.
Coach and motivate apprentices, assess their progress against apprenticeship standards, and prepare them for end-point assessment while supporting their learning and wellbeing. Conduct progress reviews with apprentices and employers, maintain accurate records, and collaborate with tutors, managers, and quality teams to deliver a consistent learner experience.
The Apprenticeship Coach Assessor will support and motivate apprentices throughout their learning journey to ensure they achieve their apprenticeship standards. They will also deliver progress reviews, maintain learner records, and prepare candidates for End Point Assessments while ensuring compliance with funding requirements.
Design, deliver, and assess high-quality apprenticeship and commercial training programmes in Project Management and Leadership. Collaborate with internal teams and stakeholders to ensure learner progression and maintain high quality standards.
The Asset Surveyor will travel across the UK to conduct detailed asset surveys, identify assets, and verify locations within the Defence estate. They will also review existing records to identify discrepancies and ensure data accuracy while working closely with clients and stakeholders.
Provide telehealth triage and clinical assessment for Australians via the 1800 Medicare line. Manage diverse clinical challenges ranging from medication queries to urgent escalation pathways from a home-based environment.
Lead the Aviation, Space and Technology Assurance team to ensure compliance with regulatory approvals and certifications. Design and maintain a robust Safety Management and Compliance Monitoring System across operations.
