Design, implement, and operate modern cloud platform services using Azure and Kubernetes. Focus on automating infrastructure through IaC, CI/CD pipelines, and adopting an AI-first approach for solution delivery.
Serco Plc
8 Remote Job Openings at Serco Plc
Provide senior technical leadership across Security Operations and Threat Intelligence to identify and mitigate evolving cyber threats. Responsibilities include designing CTI capabilities, leading incident response, and managing a team of analysts.
Handle inbound and outbound calls to provide accurate information and resolve customer enquiries regarding public services. Maintain detailed records of all customer interactions and navigate knowledge articles to ensure timely service.
Provide administrative support for the Health Assessment Services contract, managing customer records, inbound queries, and appointment booking. Ensure the smooth operation of the pilot platform by updating system timelines and processing customer expenses and reasonable adjustments.
The Service Delivery Manager is accountable for the volume, quality, and customer service of health assessments within their team. They lead functional assessors and site coordinators while collaborating with regional managers to drive performance and continuous improvement.
Respond to inbound calls and emails to provide accurate information regarding public services for people living with disabilities. Document customer interactions accurately within the organization's operating systems.
Provide telehealth triage and clinical assessment for Australians via the 1800 Medicare line. Manage diverse clinical challenges ranging from medication queries to urgent escalation pathways from a home-based environment.
Lead the Aviation, Space and Technology Assurance team to ensure compliance with regulatory approvals and certifications. Design and maintain a robust Safety Management and Compliance Monitoring System across operations.
