The Claims Examiner is responsible for investigating, evaluating, and settling property and liability claims while ensuring compliance with state-specific regulations. They will manage outside adjusters and experts, maintain claim diaries, and provide clear documentation for all claim activities.
The Claims Service Representative provides customer-focused assistance to policyholders reporting insurance claims and documents initial loss details. They are responsible for determining if adjuster attention is required and coordinating with vendors to ensure timely service.
The Customer Support Specialist is responsible for providing administrative support for client claims and maintaining claim databases. They must also answer client phone calls, provide follow-ups on open claims, and ensure all new claims are set up within required time frames.
Perform temporary residential or commercial desktop property adjusting assignments. Provide proactive and positive customer service while managing claims through proprietary software.
The Account Manager will manage a portfolio of commercial and personal lines claims, ensuring effective claims solutions and adherence to service level agreements. They will also lead and mentor a dedicated adjusting team while maintaining operational KPIs and conducting client stewardship meetings.
The Claims Examiner is responsible for investigating, evaluating, and settling liability and first-party claims while ensuring compliance with state-specific regulations. They must manage the work of outside adjusters and experts while maintaining clear communication with insured parties and claimants.
The Senior Property Claims Examiner is responsible for investigating and settling first-party and third-party property claims while ensuring compliance with state-specific guidelines. This includes managing outside adjusters, negotiating settlements, and handling time-sensitive materials like arbitration hearings.
Provide immediate, customer-focused assistance to policyholders reporting insurance claims and document initial loss details. Coordinate with vendors and adjusters while ensuring timely disposition of calls according to protocol.
Provide immediate, customer-focused assistance to policyholders reporting insurance claims in a remote environment. Document loss details, coordinate with vendors, and determine if immediate adjuster attention is required based on protocol.
Acts as a senior technical reference for the team, focusing on complex files and settlement strategies. Provides coaching to adjusters and conducts quality reviews to ensure compliance and performance standards.
