The Director of Clinical Operations & Video Engagement will lead and scale the clinical team, defining standards for asynchronous video-based patient care. They are responsible for operational discipline, performance management, and driving high-quality digital patient engagement at scale.
The Clinical Adherence Nurse will conduct daily video check-ins to provide medication adherence support, education, and motivational coaching to patients. They will also manage patient cases, perform medication reconciliations, and collaborate with healthcare providers to overcome barriers to care.
The Adherence Coach reviews patient medication videos to provide motivational feedback and support medication adherence. They also coordinate care by identifying social determinants of health and escalating clinical concerns to the nursing team.
The Outbound Enrollment Specialist conducts high-volume outreach to enroll patients in health programs and supports their medication adherence. They manage patient interactions via phone, SMS, and video while maintaining accurate records in Salesforce.
The Clinical Pharmacist will conduct medication therapy management services, including comprehensive medication reviews, to optimize patient outcomes and adherence. They will also collaborate with a multidisciplinary team to develop clinical protocols and provide personalized patient consultations via video.
The Clinical Adherence Nurse will conduct daily video check-ins to provide medication adherence support, education, and motivational coaching to patients. They will also manage clinical escalations, perform medication reconciliations, and coordinate care with providers and pharmacies.
The Enrollment Health Coach conducts high-volume outbound outreach to enroll patients into health programs and supports them with medication adherence and lifestyle changes. They manage patient interactions via phone, SMS, and video, while maintaining accurate records in Salesforce and assisting with technical app setup.
The Clinical Pharmacist will conduct medication therapy management services, including comprehensive medication reviews and medication reconciliation, to optimize patient outcomes. They will also collaborate with a multidisciplinary team to develop operational protocols and provide clinical leadership for patient care programs.
