Own and operate wallet screening, sandwich-attack detection, and LLM-driven auditing systems, including their monitoring, alerting, testing, and incident response. Partner with product and engineering teams to threat-model features, build reusable security controls, and improve protections against fraud, abuse, and attacks on cross-chain transactions.
You will build and maintain internal tools and AI-driven workflows to improve engineering productivity and cycle time. This includes instrumenting services, managing observability, and automating code review processes to ensure faster and safer releases.
Own and improve Relay’s internal Slack-native AI agent by prioritizing its backlog, converting workflow misses into evaluations and fixes, and building reliable knowledge and retrieval systems. Integrate the agent safely with internal tools, measure its performance, and ensure permissions, approvals, side effects, and failure recovery are handled appropriately.
You will contribute your expertise to help build and scale teams across engineering, product, design, and operations. You are expected to own outcomes, solve complex problems, and actively improve internal processes.
The Customer Support Specialist will manage front-line support tickets, investigate technical issues using backend logs, and escalate complex problems to the engineering team. They will also contribute to process improvements, documentation, and the development of self-serve tools to enhance the customer experience.
The Customer Support Specialist will manage front-line support tickets, investigate technical issues using backend logs, and escalate complex problems to the engineering team. Additionally, they will contribute to process improvements, documentation, and internal tooling to enhance the overall customer experience.
You will own the end-to-end partner relationship process, from initial outreach and pitch to contract negotiation and implementation. You will also serve as a primary point of contact for VIP partners while collaborating with product and marketing teams to drive growth.
