The Customer Support Specialist will manage front-line support tickets, investigate technical issues using backend logs, and escalate complex problems to the engineering team. They will also contribute to process improvements, documentation, and the development of self-serve tools to enhance the customer experience.
You will manage Kubernetes clusters, deployment pipelines, and cloud infrastructure to ensure the reliability and security of a multi-chain financial platform. Additionally, you will support engineering teams by optimizing infrastructure, resolving incidents, and maintaining automated deployment tooling.
You will build and operate portfolio, hedging, and pricing models to ensure reliable and capital-efficient liquidity across cross-chain protocols. This involves taking quantitative problems from analysis through to production implementation, monitoring, and live operation.
You will own and reconcile live liquidity operations across various assets, chains, and venues while managing time-sensitive rebalances and transfers. Additionally, you will respond to liquidity incidents, build monitoring systems, and collaborate with engineering to automate manual processes.
You will build and own software that generates quotes, routes trades across on-chain and off-chain venues, and fills user requests. Additionally, you will extend support to new chain VMs by writing and auditing on-chain contracts while ensuring protocol reliability.
You will own the end-to-end partner relationship process, from initial outreach and pitch to contract negotiation and implementation. You will also serve as a primary point of contact for VIP partners while collaborating with product and marketing teams to drive growth.
The Customer Support Specialist will manage front-line support tickets, investigate technical issues using backend logs, and escalate complex problems to the engineering team. Additionally, they will contribute to process improvements, documentation, and internal tooling to enhance the overall customer experience.
You will embed with a product team to own end-to-end QA, managing release gates and maintaining automated test suites. Additionally, you will contribute to QA infrastructure projects and integrate AI-powered tools to improve testing efficiency.
