The Solution Consultant drives post-sale client implementations by configuring the RainFocus platform and designing solutions based on business requirements. They also act as a thought leader by training clients, mentoring peers, and facilitating system design workshops.
You will define the multi-year vision and go-to-market roadmap for the Sales Module, focusing on agentic experiences and quality. You will also lead the integration of composable tools into AI assistants and workflows across native platforms and external channels like Salesforce and Slack.
The role focuses on creating and auditing Budget to Actual (B2A) artifacts to ensure alignment with client contracts and deliverable schedules. Additionally, the specialist will conduct administrative workflow audits and provide operational support to the Client Success Management team.
Manage renewals and upsell opportunities across a named enterprise account portfolio, including identifying customer needs, demonstrating solutions, negotiating recurring-revenue contracts, and expanding RainFocus offerings. Build strategic client relationships, coordinate with Client Success and other teams, conduct quarterly business reviews, and share customer and market insights with the Product team.
The Solution Architect owns the overall architectural design for client event programs, ensuring platform configurations align with strategic business objectives. They serve as a trusted advisor to executive stakeholders while mentoring team members and driving platform adoption.
The Client Success Manager is responsible for managing client relationships, driving product adoption, and ensuring client retention through strategic account planning. They act as a trusted advisor to clients, mapping platform features to business goals and coordinating with internal teams to maximize account health.
The Senior Demand Generation Specialist will own the execution of email programs, manage campaign timelines, and oversee sponsorship logistics for the annual user conference. They will also collaborate with marketing teams to optimize omnichannel campaigns and utilize data to drive pipeline growth.
The Senior Product Marketing Manager will own the go-to-market strategy for the core events platform, translating platform capabilities into validated, persona-specific use cases. They will partner with product and executive leadership to define positioning, messaging, and pricing while driving business readiness for major company initiatives.
The Client Care Analyst provides frontline technical support to customers by evaluating, troubleshooting, and resolving inbound tickets via cases and chat. They are responsible for maintaining case ownership, documenting all interactions, and ensuring adherence to Service Level Agreements.
Develop and maintain core product features with a focus on usability, security, and scalability while collaborating with cross-functional teams. Build and iterate on advanced prototypes that integrate AI technologies, LLMs, and backend services to enhance user experiences.
Act as the key technical CRM and RevOps advisor to support sales efforts by demonstrating the RainFocus Sales Module's ROI to C-level executives. Architect complex CRM workflows and manage technical relationships with buyers to ensure seamless integration and delivery.
Manage the Business Systems team's roadmap and backlog by translating stakeholder needs into detailed technical tickets for developers. Identify and implement AI-driven workflows to optimize business processes and reduce operational bottlenecks.
Lead the go-to-market strategy for a key product line, serving as the bridge between event data and the Revenue Action Orchestration ecosystem. Drive strategic growth initiatives by aligning Sales, Product, and Finance departments while developing compelling value propositions and enablement tools.
Lead complex, multi-stakeholder event technology implementations by managing timelines, risks, and client relationships. Coordinate cross-functional teams to ensure successful project delivery without performing technical configuration work.
The Client Care Analyst provides frontline technical support to customers by resolving inbound tickets and managing case lifecycles. They are responsible for maintaining high customer satisfaction through effective communication, documentation, and adherence to service level agreements.
