The Client Success Manager is responsible for managing client relationships, driving product adoption, and ensuring client retention through strategic account planning. They act as a trusted advisor to clients, mapping platform features to business goals and coordinating with internal teams to maximize account health.
The Senior Demand Generation Specialist will own the execution of email programs, manage campaign timelines, and oversee sponsorship logistics for the annual user conference. They will also collaborate with marketing teams to optimize omnichannel campaigns and utilize data to drive pipeline growth.
The Senior Product Marketing Manager will own the go-to-market strategy for the core events platform, translating platform capabilities into validated, persona-specific use cases. They will partner with product and executive leadership to define positioning, messaging, and pricing while driving business readiness for major company initiatives.
The Client Care Analyst provides frontline technical support to customers by evaluating, troubleshooting, and resolving inbound tickets via cases and chat. They are responsible for maintaining case ownership, documenting all interactions, and ensuring adherence to Service Level Agreements.
Develop and maintain core product features with a focus on usability, security, and scalability while collaborating with cross-functional teams. Build and iterate on advanced prototypes that integrate AI technologies, LLMs, and backend services to enhance user experiences.
The Product Manager will own the end-to-end strategy for API integrations, managing the product backlog and driving execution in an agile environment. They will act as the primary liaison between engineering, design, and customer success teams to deliver high-quality integration solutions.
Act as the key technical CRM and RevOps advisor to support sales efforts by demonstrating the RainFocus Sales Module's ROI to C-level executives. Architect complex CRM workflows and manage technical relationships with buyers to ensure seamless integration and delivery.
Manage the Business Systems team's roadmap and backlog by translating stakeholder needs into detailed technical tickets for developers. Identify and implement AI-driven workflows to optimize business processes and reduce operational bottlenecks.
Lead the go-to-market strategy for a key product line, serving as the bridge between event data and the Revenue Action Orchestration ecosystem. Drive strategic growth initiatives by aligning Sales, Product, and Finance departments while developing compelling value propositions and enablement tools.
The Integration Specialist is responsible for implementing integration products using APIs to extract or send data between the RainFocus platform and third-party vendors. This includes architecting integrations, leading requirements sessions with clients, and providing direct technical support.
Lead complex, multi-stakeholder event technology implementations by managing timelines, risks, and client relationships. Coordinate cross-functional teams to ensure successful project delivery without performing technical configuration work.
The Client Care Analyst provides frontline technical support to customers by resolving inbound tickets and managing case lifecycles. They are responsible for maintaining high customer satisfaction through effective communication, documentation, and adherence to service level agreements.
