Lead the Customer Support team to deliver a best-in-class experience across all regions and channels. Manage day-to-day operations, monitor KPIs, and collaborate with engineering and operations teams to resolve client issues.
RainFocus
13 Remote Job Openings at RainFocus
Act as the key technical CRM and RevOps advisor to support sales efforts by demonstrating the RainFocus Sales Module's ROI to C-level executives. Architect complex CRM workflows and manage technical relationships with buyers to ensure seamless integration and delivery.
Manage the Business Systems team's roadmap and backlog by translating stakeholder needs into detailed technical tickets for developers. Identify and implement AI-driven workflows to optimize business processes and reduce operational bottlenecks.
Lead the go-to-market strategy for a key product line, serving as the bridge between event data and the Revenue Action Orchestration ecosystem. Drive strategic growth initiatives by aligning Sales, Product, and Finance departments while developing compelling value propositions and enablement tools.
The role involves managing the end-to-end vulnerability program and collaborating with developers to ensure secure architecture and coding practices. Additionally, the engineer will manage the bug bounty program and oversee security tool configurations across AWS environments.
Implement user-friendly, enterprise-grade web applications by translating designs into high-quality code using React and Svelte. Collaborate with product managers and clients to develop branded prototypes and ensure scalable, accessible web experiences.
The Integration Specialist is responsible for implementing integration products using APIs to extract or send data between the RainFocus platform and third-party vendors. This includes architecting integrations, leading requirements sessions with clients, and providing direct technical support.
Lead complex, multi-stakeholder event technology implementations by managing timelines, risks, and client relationships. Coordinate cross-functional teams to ensure successful project delivery without performing technical configuration work.
The Solution Architect owns the overall architectural design for client event programs, aligning platform configuration with strategic business objectives. They serve as a trusted advisor to executive stakeholders and mentor Solution Consultants to improve implementation methodologies.
The HRBP aligns business objectives with employees and management by providing guidance on performance management, employee relations, and recruiting. They partner with the Chief People Officer to develop HR policies, conduct investigations, and improve overall workforce productivity and retention.
The role involves customizing and maintaining the Salesforce platform through declarative configuration and providing daily end-user support. You will collaborate with stakeholders to document and optimize system requirements while ensuring data hygiene and environment maintenance.
The Client Care Analyst provides frontline technical support to customers by resolving inbound tickets and managing case lifecycles. They are responsible for maintaining high customer satisfaction through effective communication, documentation, and adherence to service level agreements.
The Project Manager will own and drive project execution and value creation for clients by planning and driving software deployment, managing scope, goals, deliverables, and resources. This involves coordinating work streams, disentangling escalations, and ensuring project timelines are met for positive client outcomes.
