RainFocus

The Solution Architect owns the overall architectural design for client event programs, aligning platform configuration with strategic business objectives. They serve as a trusted advisor to executive stakeholders and mentor Solution Consultants to improve implementation methodologies.

The HRBP aligns business objectives with employees and management by providing guidance on performance management, employee relations, and recruiting. They partner with the Chief People Officer to develop HR policies, conduct investigations, and improve overall workforce productivity and retention.

The role involves customizing and maintaining the Salesforce platform through declarative configuration and providing daily end-user support. You will collaborate with stakeholders to document and optimize system requirements while ensuring data hygiene and environment maintenance.

The Client Care Analyst provides frontline technical support to customers by resolving inbound tickets and managing case lifecycles. They are responsible for maintaining high customer satisfaction through effective communication, documentation, and adherence to service level agreements.

The Project Manager will own and drive project execution and value creation for clients by planning and driving software deployment, managing scope, goals, deliverables, and resources. This involves coordinating work streams, disentangling escalations, and ensuring project timelines are met for positive client outcomes.