Manage Jira Service Desk tickets and monitor system alerts to ensure service continuity and timely incident resolution. Coordinate with technical teams to support development pipelines and maintain operational effectiveness.
The Senior Data Storage and Backup Engineer manages the full lifecycle of enterprise storage and backup infrastructure, including design, implementation, and troubleshooting. This role ensures data availability and integrity while collaborating with internal stakeholders to optimize performance and automate operational tasks.
Manage and troubleshoot complex cloud networks across GCP, Azure, and partner carriers to ensure low latency and high availability. Automate network configurations using Terraform and secure AI platform integrations through Private Service Connect and Cloud Armor.
The role involves leading technical workshops and requirements gathering sessions while developing and maintaining architectural standards, roadmaps, and documentation for the ServiceNow platform. This position also requires providing guidance to developers and ensuring platform scalability, performance, and security.
