The role involves managing major incidents and leading problem management activities to ensure service restoration and operational reliability. You will coordinate with technical teams and stakeholders while facilitating clear communication and reporting throughout the incident lifecycle.
Administer, secure, patch, upgrade, monitor, and optimize Red Hat server environments, responding to incidents and providing rotational after-hours on-call support. Coordinate infrastructure changes and resilience activities with other IT teams, and automate administration while maintaining operational documentation.
Manage and troubleshoot complex cloud networks across GCP, Azure, and partner carriers to ensure low latency and high availability. Automate network configurations using Terraform and secure AI platform integrations through Private Service Connect and Cloud Armor.
