Design and configure responsive ServiceNow UI Builder pages, workspaces, and portals to deliver optimized user experiences. Integrate these interfaces with backend platform services, REST-based services, and custom web components to ensure reliable business workflows.
SPECIFIC DUTIES AND RESPONSIBILITIES
Design and configure ServiceNow UI Builder pages, workspaces, portals, and dashboards to deliver responsive user experiences.
Develop Configurable Workspaces, including CSM Workspace and FSM Workspace, to support the platform’s intended user journeys.
Apply the Now Experience Framework architecture, component lifecycles, data-binding mechanisms, and native event handling to build maintainable interfaces.
Integrate UI Builder experiences with ServiceNow backend capabilities, including Data Resources, Transform Utilities, and client-side and server-side evaluation, to support required application behavior.
Build, deploy, and manage custom web components using the Now Experience CLI to extend ServiceNow interface capabilities.
Use out-of-the-box component libraries to create rich layouts efficiently and consistently.
Use JavaScript (ES6+), HTML5, and CSS/SASS, together with applicable React or Angular experience, to implement and refine front-end solutions.
Optimize ServiceNow interfaces for modern, fluid, and responsive behavior across supported workspaces, portals, and dashboards.
Client-Side Configuration and Experience Management
Configure page and component states using client state parameters, data resources, client scripts, event handlers, and declarative actions to enable effective user interactions.
Implement appropriate data binding and event-handling patterns to ensure accurate information presentation and reliable interface behavior.
Data Connectivity and Platform Integration
Connect user interfaces to ServiceNow tables, data resources, transform utilities, and platform services to support reliable business transactions and workflows.
Integrate interfaces with REST-based services and approved platform integration
Performance, Accessibility, and Governance
Optimize component configuration, client-side processing, and data retrieval to improve page load times and overall interface responsiveness.
Apply accessibility and web standards to deliver inclusive user experiences across supported ServiceNow solutions.
Follow ServiceNow development and governance practices to produce lean, maintainable, scalable, and upgrade-safe solutions.
COMPETENCIES
Core Competencies (Must-have Competencies)
ServiceNow UI Builder Mastery: Ability to build and configure pages, workspaces, portals, and dashboards in UI Builder, including Configurable Workspaces such as CSM Workspace and FSM Workspace.
Now Experience Framework: Strong understanding of framework architecture, component lifecycles, data binding, native event handling, and the interaction between UI Builder and ServiceNow backend resources.
Interface Design and Optimization: Ability to design and optimize modern, fluid, responsive interfaces while making effective use of out-of-the-box component libraries.
Custom Component Development: Ability to use the Now Experience CLI to build, deploy, and manage custom web components on the ServiceNow platform.
Front-End Web Development: Proficiency in JavaScript (ES6+), HTML5, and CSS/SASS, supported by practical experience with modern front-end frameworks such as React or Angular.
Relevant UI Builder Credentials: Relevant ServiceNow micro-certifications or badges related to UI Builder and the Now Experience Framework.
User-Centered Solution Design: Ability to interpret UX concepts and business process requirements and translate them into intuitive, consistent, and effective user experiences.
Stakeholder Collaboration: Ability to work effectively with business process stakeholders, UX designers, platform developers, and technical teams to align solution design with expected business outcomes.
Continuous Improvement and Platform Modernization: Ability to assess existing experiences and identify opportunities to improve their usability, performance, reusability, and alignment with modern ServiceNow development practices.
ServiceNow Certified System Administrator (CSA) certification.
Relevant micro-certifications or badges related to UI Builder and the Now Experience Framework are an asset.
Professional Qualification/s
At least 4 years of hands-on experience working with ServiceNow UI Builder and Configurable Workspaces.
Demonstrated experience building and configuring pages, workspaces, and portals within the Now Experience UI Builder framework.
Advanced proficiency in JavaScript, with practical experience in HTML5, CSS/SASS, and React or Angular.
Experience using the Now Experience CLI and ServiceNow out-of-the-box component libraries.
Strong understanding of Now Experience Framework architecture, component lifecycles, data-binding mechanisms, client state management, and native event handling.
Experience configuring data resources, transform utilities, client- and server-side evaluation, event handlers, and declarative actions.
Experience consuming data securely through REST services and integrating user experiences with ServiceNow platform services and IntegrationHub.
Experience using out-of-the-box component libraries to build rich, consistent, and efficient layouts.
Demonstrated ability to optimize interface performance, apply accessibility standards, and develop upgrade-safe solutions in accordance with ServiceNow best practices.
Experience collaborating with business process stakeholders, UX designers, and platform teams to translate requirements into effective user experiences.
Work Conditions
Nine-hour shift consisting of eight work hours and one hour for lunch and breaks.
Golden hours schedule: 4:00 a.m. to 1:00 p.m. Eastern Time. Corresponding local schedule and days of work are to be confirmed based on the selected GCC location.
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·
Marketing Manager
★★★★★
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