The Director will oversee all contact center operations, including centralized patient access, scheduling, and service performance across multiple hubs. They are responsible for building a scalable, data-driven patient access model while ensuring operational consistency and high-quality patient experiences.
The role involves managing the day-to-day integration of newly acquired practices by coordinating workstreams and tracking milestones. Additionally, it entails leading transformation projects and special initiatives to improve operational efficiency and strategic growth.
The Virtual Clinical Assistant is responsible for transcribing patient medical records, including histories, test results, and physician orders. They also facilitate patient communication regarding appointments, follow-up care, and surgical instructions while maintaining strict confidentiality.
