The manager will own the end-to-end processes and systems for the Customer Success, Preferred Partner, and Technical Support organizations. They are responsible for implementing AI-enabled workflows, managing service desk platforms, and driving cross-functional operational improvements.
The Senior Product Manager will own the core product strategy, roadmap, and execution across the portfolio to drive business goals and user value. They will collaborate with engineering, design, and go-to-market teams to translate customer insights into high-impact product features.
The engineer will manage and maintain a large-scale AWS infrastructure, focusing on automation, fleet health, and platform feature development. They will be responsible for ensuring compliance and audit readiness while streamlining account onboarding and configuration processes.
The Customer Success Manager will own the post-sales relationship with enterprise customers, focusing on product adoption, retention, and expansion. They will collaborate cross-functionally to drive customer satisfaction and meet monthly renewal and expansion quotas.
