The Forward Deployment Engineer will manage the deployment of AI voice agents to new customers while optimizing core product features and performance. This role involves building evaluation suites, monitoring production systems, and collaborating with cross-functional teams to streamline the customer onboarding process.
PerfectServe
12 Remote Job Openings at PerfectServe
The Forward Deployment Engineer will manage the deployment of AI voice agents to new customers while optimizing core product features and performance. This role involves building evaluation suites, monitoring system health, and collaborating with cross-functional teams to streamline the onboarding process.
The Practice Consultant is responsible for designing and implementing custom clinical workflows within the PerfectServe platform to meet customer needs. They will also provide technical support, conduct user training, and manage project stages to ensure successful go-lives.
The QA Engineer is responsible for ensuring product reliability and safety through rigorous manual and automated testing. Key duties include writing automation scripts, executing test plans, and collaborating with development and product teams to document defects.
Own the product vision, strategy, and lifecycle of an AI-native answering service platform for healthcare. Translate clinical workflows and business objectives into a prioritized roadmap while collaborating with engineering and executive leadership.
Provide 24/7 technical support to healthcare end-users via phone, chat, and portal to resolve application and connectivity issues. Responsibilities include managing user accounts, training users on software, and configuring custom applications to meet clinical workflow needs.
Own the conversion of marketing-accepted leads into requested demos through lifecycle nurture and account-based marketing strategies. Orchestrate multi-channel plays for target health systems and manage the lead lifecycle across high-velocity and enterprise motions.
Own and maintain the company's rolling forecast model and lead quarterly reforecast cycles. Develop SaaS KPI reporting and serve as a finance partner to functional areas to provide actionable operational insights.
Own and maintain the company's rolling forecast model and lead quarterly reforecast cycles. Develop SaaS KPI reporting and serve as a finance partner to functional areas to provide actionable operational insights.
Lead workstreams for large-scale enterprise deployments of the PerfectServe platform within diverse health systems. Provide workflow consulting, technical configuration, and training for clinical and operational teams to optimize provider communications.
The Shift Operations Coordinator leads 24/7/365 shift operations by monitoring performance, managing queues, and providing real-time coaching to a small team of agents. They are responsible for maintaining service levels, ensuring smooth shift transitions, and partnering with management to drive operational improvements.
As a key member of the core platform team, the engineer will design, build, and maintain highly performant, well-structured, and well-tested C#/SQL services, while championing and evolving best practices in code quality and automated testing. Responsibilities also include formally and informally mentoring junior engineers and actively engaging in code reviews with distributed partners.
