The Technical Lead provides tactical day-to-day support and technical expertise to account teams and clients to drive optimization and service excellence. This role manages escalated issues, oversees complex configuration changes, and collaborates on product feedback and enhancement requests.
You will manage customer and expansion marketing initiatives while executing field and event strategies in partnership with sales and customer success teams. Additionally, you will build and maintain a robust reference and advocacy program to provide proof points for enterprise deals.
The Project Manager is responsible for the direction, coordination, and execution of software implementation projects within ambulatory and enterprise healthcare environments. They act as the primary customer contact, managing project scope, budgets, resources, and timelines while ensuring alignment with company strategy.
The Forward Deployment Engineer will manage the deployment of AI voice agents to new customers while optimizing core product features and performance. This role involves building evaluation suites, monitoring system health, and collaborating with cross-functional teams to streamline the onboarding process.
The Forward Deployment Engineer will manage the deployment of AI voice agents to new customers while optimizing core product features and performance. This role involves building evaluation suites, monitoring production systems, and collaborating with cross-functional teams to streamline the customer onboarding process.
Own the product vision, strategy, and lifecycle of an AI-native answering service platform for healthcare. Translate clinical workflows and business objectives into a prioritized roadmap while collaborating with engineering and executive leadership.
Lead workstreams for large-scale enterprise deployments of the PerfectServe platform within diverse health systems. Provide workflow consulting, technical configuration, and training for clinical and operational teams to optimize provider communications.
