The Manager, Customer Marketing will develop and implement marketing programs to drive customer engagement, retention, and revenue growth across the product suite. They will lead a team of professionals and collaborate with cross-functional departments to execute lifecycle campaigns and customer advocacy initiatives.
This role acts as a Tier 3 escalation point for complex customer and product issues, bridging the gap between customers and engineering. You will investigate, reproduce, and resolve technical bugs while collaborating with developers to ensure product reliability.
You will build, update, and troubleshoot software packages for PDQ's library to support various operating systems and products. Additionally, you will collaborate with the team to improve packaging processes and validate packages before they are released to customers.
You will be responsible for designing, managing, and optimizing database architecture to ensure high availability and performance for a SaaS platform. Additionally, you will collaborate with engineering teams to automate maintenance tasks and implement robust security measures.
