Lifecycle Marketing Manager

Location

• Remote, US - This position is open to candidates residing in any of PDQ’s open states: AR, AZ, CO, CT, FL, GA, ID, IL, IN, KY, MD, MI, MN, MO, NC, NH, OK, OR, TN, TX, UT, VA, WA, WI.

About the role:

The Lifecycle Marketing Manager sits on PDQ's Customer Marketing team and works hand in hand with Demand Generation. You will own our webinar program and lifecycle events, and build integrated campaigns that reach both customers and prospects. Your programs have two jobs: help existing customers discover and adopt more PDQ products, and bring new logos into the pipeline. You will report to the Customer Marketing team manager and act as the connective tissue between Customer Marketing and Demand Generation.

Why this role matters:

In this role, you'll turn PDQ's customer base and prospect audience into pipeline, directly impacting cross-sell revenue and new logo growth.

How you might spend your day:

• Run our webinar program end to end: topics, speakers, promotion, live production, follow-up, and pipeline reporting.

• Treat webinars as a channel to grow, not just a series to run: test formats (live, on-demand, series, customer panels), measure what converts, and scale what works. 

• Build lifecycle events and campaigns that help existing customers adopt additional PDQ products and drive cross-sell pipeline. 

• Define how we segment customers for lifecycle programs (product owned, maturity, team size, renewal stage) and tailor topics, invites, and CTAs for each segment. 

• Design integrated campaigns that span prospects and customers, coordinating audiences, offers, and timing with Demand Generation. 

• Track registrations, attendance, engagement, and sourced pipeline for your programs, and adjust based on what the numbers tell you. 

• Partner with cross-functional teams including Demand Generation, Sales, Customer Success, RevOps, and Product Marketing.

• Contribute to team initiatives, process improvements, and strategic goals. 

• Support continuous improvement through feedback, learning, and innovation. 

We're looking for people who have:

Must Have:

• 3+ years of B2B marketing experience in customer marketing, demand generation, or campaign management.

• Experience running webinar or virtual event programs end to end, from planning through post-event follow-up. 

• Hands-on experience with marketing automation and webinar platforms (e.g., HubSpot, Marketo, Zoom Webinars, ON24). 

• A track record of driving measurable pipeline; cross-sell, expansion, and new logo. 

• Experience marketing a B2B SaaS product. 

Nice to Have:

• Experience marketing to IT or other technical audiences. 

• Familiarity with lifecycle marketing and customer segmentation. 

• Experience with campaign reporting and attribution in Salesforce or a similar CRM. 

Who you are:

• Strong problem-solving and critical-thinking skills. 

• Adaptability and comfort working in evolving environments. 

• Attention to detail and a commitment to delivering quality work. 

• Curiosity, initiative, and a continuous learning mindset. 

• Excellent communication and relationship-building skills. 

• Comfortable owning goals that span two teams and keeping both aligned. 

Why You'll Love Working at PDQ:

PDQ offers all of the great perks and benefits you'd expect from working at a very cool tech company, and even some you might not expect, including:

• 4-Day Work Week
• Equity Participation
• Managers who champion professional development 
• 100% Premium Coverage for medical, dental and vision for you and your dependents
• 100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance
• Company Match of the first 6% of your employee deferrals 
• Flexible Paid Time Off Policy that treats you like the adult that you are
• Health Savings Account (HSA) and wellness incentives
• Quarterly Company Values Award (team member nominated)

Equal Opportunity Employer

PDQ is proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. If you would like to request reasonable accommodation for a medical condition or disability during any part of the application process, please contact hr@pdq.com.

Work Authorization and Sponsorship

The majority of PDQ's full-time roles do not qualify for sponsorship of employment visas such as the H-1B visa. This applies to scenarios where a candidate might possess temporary work authorization during their schooling or after graduation (e.g., CPT, OPT), but would require H-1B visa sponsorship within a few years of employment to retain eligibility for employment.