Lead and develop an SRE organization of approximately 20 engineers while setting the vision and operational strategy for high-traffic platforms. Partner with engineering and business stakeholders to ensure reliability, scalability, and performance across multi-cloud environments.
The Software Architect will own the design and implementation of enterprise applications, including services, APIs, and data integration. They will also lead the integration of AI capabilities, such as LLMs and intelligent agents, into product solutions.
The analyst will manage fuel inventory levels, coordinate deliveries, and reconcile transactions to ensure operational efficiency. They will also resolve invoice discrepancies and provide support to customers, suppliers, and internal teams.
Respond to member inquiries and complaints with courtesy and urgency, resolving issues and following up promptly through the email support queue. Maintain knowledge of payment and loyalty programs, collaborate with internal teams, report systemic issues and trends, and support special projects and training.
Provide sustained support to customers by identifying, analyzing, and resolving software and hardware issues. Collaborate with engineers to create knowledgebase content and mentor team members while providing on-call support.
Lead and integrate the 24/7 SOC, NOC, and Threat Intelligence & Detection functions across global onshore and offshore teams, owning service delivery, staffing, budget, tooling, and operational economics. Drive security response and network reliability, lead major-incident communications and root-cause improvements, modernize operations through automation and AI, and partner with customers and internal teams on service growth.
The Network Operations Analyst II will monitor and support enterprise network environments while investigating incidents and performance issues. They will lead root cause analysis, drive corrective actions, and collaborate with engineering teams to ensure optimal network availability.
Lead and develop a remote team responsible for threat intelligence, threat hunting, and detection engineering, while building intelligence requirements, reporting, and detection coverage for customer environments. Partner with SOC, incident response, security engineering, and customers; support complex incidents, communicate threat insights to technical and executive audiences, and use automation to scale the program.
