Provide first and second-level support to platform users and administrators while resolving issues in a timely manner. Manage client follow-ups, report on support statistics, and coordinate gift and loyalty card orders.
The Analytics Engineer will build and maintain reliable data pipelines and models to centralize product, client, and commercial data. They will also develop governed metrics and surface actionable insights in Salesforce to support Customer Success and Account Management teams.
The Hotfix Developer investigates and resolves urgent production issues for enterprise clients while maintaining data integrity. They are responsible for writing SQL queries, performing root-cause analysis, and deploying fixes using internal tools.
The Hotfix Developer is responsible for investigating and resolving urgent production issues for enterprise clients. This includes writing SQL queries, performing root-cause analysis, and deploying fixes while maintaining data integrity.
You will architect robust software solutions and provide technical leadership by mentoring junior developers. Additionally, you will collaborate with cross-functional teams to build world-class features while maintaining high coding standards.
