The Client Support Specialist serves as the primary point of contact for clients, managing system updates and providing technical support via phone, video, and email. They also collaborate with Client Success Managers to configure new applications and ensure accuracy across government-funded programs.
The Senior Product Manager will own the end-to-end product lifecycle, defining the vision and roadmap for platform workflows including financial operations and scalability. They will collaborate with cross-functional teams and stakeholders to ensure successful product delivery while leveraging AI tools to enhance efficiency and customer value.
The UX Lead will build and own the company's design system, style guide, and accessibility standards while redesigning core workflows to reduce friction. They will also act as the voice of the customer by conducting research, creating personas, and facilitating cross-functional workshops to align product direction.
The Lead Contract Attorney will own the end-to-end drafting, review, and negotiation of sales and government contracts while managing legal risk. They will also collaborate with cross-functional teams including Sales, Product, and Security to facilitate deal execution and ensure compliance.
The Client Executive owns the strategic relationship and commercial outcomes for a portfolio of enterprise government clients. They lead program delivery, manage executive stakeholders, and drive account retention and expansion.
The Solutions Engineer serves as the technical partner in the sales process, owning discovery-led demos and technical proposal sections. They are responsible for maintaining demo environments and ensuring a seamless technical hand-off to the implementation team.
Lead the full implementation lifecycle for complex, high-visibility strategic accounts, including project planning and system configuration. Serve as the primary strategic partner for client leadership to ensure successful software adoption and delivery excellence.
