The Senior Manager will lead the integration team to design, develop, and implement complex system and application integration projects across the organization. They will also manage the integration roadmap, oversee vendor relationships, and mentor staff to ensure alignment with business goals and healthcare industry standards.
The specialist is responsible for interacting with clients via phone, email, and mail to secure the return of rental equipment and resolve customer inquiries. They also manage customer files, document communication trends, and attempt to convert clients to private pay status.
Respond to members’ transportation questions and concerns, and schedule, modify, or cancel reservations. Document interactions and trip details accurately, resolve or refer complaints as appropriate, and contribute to a courteous, high-quality contact center experience.
The Customer Service Representative serves as the primary point of contact for members, coordinating transportation services and resolving inquiries. They are responsible for accurately documenting interactions, managing reservations, and ensuring a positive experience for all customers.
The representative serves as the first point of contact for members, coordinating transportation services and resolving inquiries. They are responsible for accurately documenting interactions and maintaining high-quality service standards in a 24/7 contact center environment.
The representative will answer emergency and non-emergency calls to provide support and dispatch responses while maintaining accurate records in the database. They are also responsible for monitoring medical alarms, troubleshooting systems, and proactively recommending preventative healthcare services to members.
The Care Center Representative responds to emergency and non-emergency calls to provide support and dispatch assistance to members. They are responsible for monitoring medical alerts, documenting call details in a database, and troubleshooting alarm systems.
The Care Center Representative responds to emergency and non-emergency medical alerts to provide support and dispatch assistance. They are responsible for documenting call details in a database while maintaining high standards of empathy and confidentiality.
The Care Center Representative responds to emergency and non-emergency calls to provide support and dispatch assistance. They are responsible for accurately documenting call details in a database while maintaining high standards of confidentiality and empathy.
The Care Center Representative responds to emergency and non-emergency calls to provide support and dispatch assistance to members. They are responsible for accurately documenting call details in a database while maintaining high standards of empathy and confidentiality.
Respond to emergency and non-emergency medical alerts to provide support and dispatch appropriate responses. Maintain accurate records in the database while managing high-volume call traffic with empathy and efficiency.
The role is responsible for the design, administration, and governance of sales compensation programs to align sales behaviors with company objectives. You will analyze plan effectiveness, develop financial models, and advise leadership on complex compensation decisions.
The Device Support Specialist is responsible for resolving technical issues and providing support to clients through various communication channels. This role involves managing inbound and outbound calls, documenting service requests, and guiding customers through technology troubleshooting.
The Regulatory Compliance Specialist manages and coordinates responses to external regulatory audits, investigations, and information requests from government and oversight entities. They lead cross-functional teams to retrieve, validate, and organize documentation while ensuring compliance with regulatory deadlines and internal standards.
The Contracts Specialist II supports the Legal Department by drafting, reviewing, and coordinating the execution of standard and moderately complex legal documents. They also conduct legal research, monitor contract lifecycles, and collaborate with attorneys and business stakeholders to resolve contractual issues.
The SDET II will develop and maintain automated test frameworks to ensure software quality across various platforms. They will collaborate with cross-functional teams to identify defects, execute test cases, and participate in the full software development lifecycle.
This role involves monitoring medical alert alarms and coordinating responses with emergency services and health professionals. The navigator also manages inbound and outbound calls to assist clients, troubleshoot devices, and maintain accurate patient records.
The Home Service Representative is responsible for installing, troubleshooting, and maintaining personal emergency response and homecare monitoring equipment in member homes. They must also manage their own service schedule and educate members on the proper use of the installed devices.
The Software Engineer IV will lead the architecture and design of complex, distributed systems while driving the adoption of AI-assisted development tools. They will collaborate with cross-functional teams to ensure operational excellence, system reliability, and the delivery of high-quality, scalable solutions.
The SDET II will develop and maintain automated test frameworks to ensure software quality across various platforms. They will collaborate with developers to identify defects, execute test cases, and participate in the full software development lifecycle.
The Facility Outreach Manager serves as an advocate within the NEMT system by providing in-service training to facilities and fostering strong relationships with medical providers. This role also involves analyzing data to develop outreach strategies, managing quality assurance activities, and overseeing stakeholder engagement.
