The Device Support Specialist is responsible for resolving technical issues and providing support to clients through various communication channels. This role involves managing inbound and outbound calls, documenting service requests, and guiding customers through technology troubleshooting.
This role manages client account records and facilitates communication between case managers, agencies, and internal teams to ensure accurate service delivery. Responsibilities include processing referrals, maintaining authorizations for billing, and documenting all interactions within the system.
The Regulatory Compliance Specialist manages and coordinates responses to external regulatory audits, investigations, and information requests from government and oversight entities. They lead cross-functional teams to retrieve, validate, and organize documentation while ensuring compliance with regulatory deadlines and internal standards.
The specialist interacts with clients via phone, email, and mail to secure the return of rental equipment and resolve customer inquiries. They also manage customer files, document communication trends, and attempt to convert clients to private pay status.
The Care Center Representative responds to emergency and non-emergency medical alerts to provide support and dispatch appropriate responses. They are responsible for documenting call details accurately in a database while maintaining high standards of empathy and confidentiality.
The Contracts Specialist II supports the Legal Department by drafting, reviewing, and coordinating the execution of standard and moderately complex legal documents. They also conduct legal research, monitor contract lifecycles, and collaborate with attorneys and business stakeholders to resolve contractual issues.
This role supports the full recruitment lifecycle, including sourcing, screening, and coordinating interviews for candidates. The specialist also manages job offers, maintains applicant records, and assists with the onboarding process.
The SDET II will develop and maintain automated test frameworks to ensure software quality across various platforms. They will collaborate with cross-functional teams to identify defects, execute test cases, and participate in the full software development lifecycle.
This role involves monitoring medical alert alarms and coordinating responses with emergency services and health professionals. The navigator also manages inbound and outbound calls to assist clients, troubleshoot devices, and maintain accurate patient records.
This role manages and maintains IT Service Management (ITSM) tools and processes, specifically ServiceNow, to ensure effective workflows and data accuracy. The analyst also leads projects, provides technical support, and drives IT asset reclamation efforts across the organization.
The Home Service Representative is responsible for installing, troubleshooting, and maintaining personal emergency response and homecare monitoring equipment in member homes. They must also manage their own service schedule and educate members on the proper use of the installed devices.
The Software Engineer IV will lead the architecture and design of complex, distributed systems while driving the adoption of AI-assisted development tools. They will collaborate with cross-functional teams to ensure operational excellence, system reliability, and the delivery of high-quality, scalable solutions.
The SDET II will develop and maintain automated test frameworks to ensure software quality across various platforms. They will collaborate with developers to identify defects, execute test cases, and participate in the full software development lifecycle.
The representative will respond to emergency and non-emergency medical alerts while providing compassionate support to members. They are responsible for documenting call details accurately and troubleshooting alarm systems in a fast-paced, remote environment.
The Care Center Representative responds to emergency and non-emergency calls to provide support and dispatch assistance to members. They are responsible for monitoring medical alarms, documenting call details in a database, and maintaining accurate member records.
The Care Center Representative responds to emergency and non-emergency alerts to provide support and comfort to members. They are responsible for documenting call details, dispatching responses, and maintaining accurate records in the database.
The Care Center Representative responds to emergency and non-emergency calls to provide support and dispatch assistance to members. They are responsible for accurately documenting call details, monitoring medical alerts, and maintaining system records.
The Care Center Representative responds to emergency and non-emergency alerts to provide support and comfort to individuals during critical moments. They are responsible for documenting call details, troubleshooting alarm systems, and maintaining accurate records in the database.
The Facility Outreach Manager serves as an advocate within the NEMT system by providing in-service training to facilities and fostering strong relationships with medical providers. This role also involves analyzing data to develop outreach strategies, managing quality assurance activities, and overseeing stakeholder engagement.
