Maintain brand voice and ensure community safety by providing playful, on-brand responses to customers. Manage online conversations and moderate content using Sprout Social for a well-known fast-food chain.
ModSquad
23 Remote Job Openings at ModSquad
Provide Tier 2 ticket-only technical support for gaming and media services via Zendesk. Responsibilities include recording bugs, testing in-game, and maintaining professional communication with clients via Slack.
Remote Customer Service - Omni-Channel T2 CS - Ecommerce - English
ModSquad
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Full Time
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5 days ago
ModSquad
Provide T2 customer support via Zendesk ticketing, chat, and phone for an ecommerce gaming store. Use admin tools to resolve order status issues and assist users with account management.
Remote Tier 2 Customer Support - Luxury Jewelry - Phones & Email
ModSquad
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Full Time
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6 days ago
ModSquad
Deliver high-end customer support via phone and email for a luxury jewelry brand. Resolve inquiries with professionalism and collaborate with internal teams to ensure accurate resolutions.
Remote Healthcare Engagement & Content Moderation - English 07/26
ModSquad
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Full Time
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11 days ago
ModSquad
Monitor and respond to patient-facing digital interactions for a dental services client to ensure professional and empathetic communication. Identify opportunities for service recovery, positive amplification, and patient re-engagement while maintaining a safe digital environment.
Remote Customer Support Representative - College Bookstore - Inbound Calls - 06/2026
ModSquad
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Full Time
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22 days ago
ModSquad
Provide friendly support via inbound calls for a college bookstore, assisting users with account access and provisioning. Guide students and faculty through website navigation and support requests during the busy back-to-school season.
Lead end-to-end client implementation engagements by designing and building AI-powered workflows and technical integrations. Own the technical relationship from discovery through delivery, ensuring operational outcomes are met across the partner ecosystem.
Lead the design of complex, multi-system solutions and AI-powered workflows from discovery through implementation. Partner with sales teams to scope technical opportunities and establish architectural standards for the engineering team.
Embed with high-complexity client accounts to design, build, and deploy production-grade agentic AI systems. Bridge the gap between pilot demonstrations and operational reality by creating deployment playbooks and navigating legacy infrastructure.
Remote Technical Customer Support - QA and Game Dev - 6/26
ModSquad
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Full Time
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a month ago
ModSquad
Provide T1 and advanced technical support for a developer's platform. Gather and analyze technical data to assist customers and moderate digital assets.
The role involves analyzing client workflows to design and implement AI-powered and technical solutions that improve operational efficiency. You will manage the full implementation lifecycle, from requirements gathering to training and creating practical documentation for clients.
Community Management Consultant - Russian / English Speaker
ModSquad
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Full Time
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2 months ago
ModSquad
The consultant will build and maintain digital communities by designing content calendars and executing engagement strategies. They are also responsible for reporting KPIs and managing customer interactions across various social media platforms.
Remote Bilingual Customer Support (Vietnamese/English) - Music Streaming
ModSquad
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Full Time
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2 months ago
ModSquad
Act as the first point of contact for music streaming customers to help them navigate the platform and troubleshoot technical issues. Respond to customer inquiries via inbound messages in both Vietnamese and English to ensure a high-quality listening experience.
Source, qualify, and interview prospective contractors for global client projects across various customer support skill sets. Manage the recruitment pipeline using ATS tools and coordinate onboarding and compliance documentation.
Remote Customer Support - Higher Education - Seasonal - 05/2026
ModSquad
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Full Time
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2 months ago
ModSquad
Provide friendly and knowledgeable support to students, parents, and faculty via inbound calls and emails. Assist users with textbooks, course materials, and campus bookstore inquiries.
Remote Bilingual Customer Support (Dutch/English) - Music Streaming
ModSquad
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Full Time
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3 months ago
ModSquad
You will serve as the first point of contact for a global music streaming platform, assisting customers with platform navigation and technical troubleshooting. Responsibilities include managing inbound customer inquiries via chat in both Dutch and English.
The consultant will design and execute content calendars, engagement strategies, and community growth initiatives while reporting on KPIs. They will also manage customer interactions across social media platforms and troubleshoot community escalations.
Remote Bilingual Customer Support (German/English) - Music Streaming - 3/2026
ModSquad
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Full Time
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4 months ago
ModSquad
The representative will serve as the primary contact for customers, assisting them with platform navigation, resolving technical problems, and ensuring a positive listening experience. Responsibilities include responding to customer inquiries through inbound messages in both German and English.
Remote Bilingual Customer Support (Korean/English) - Music Streaming - 03/2026
ModSquad
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Full Time
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4 months ago
ModSquad
The representative will serve as the initial contact for customers, assisting them with platform navigation, resolving technical problems, and ensuring a positive listening experience. Primary duties involve responding to customer inquiries through inbound messages in both Korean and English.
Remote Bilingual Customer Support (Polish/English) - Music Streaming
ModSquad
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5 months ago
ModSquad
The representative will serve as the initial contact for customers, assisting them with platform navigation, resolving technical problems, and ensuring a positive listening experience. Responsibilities include responding to customer inquiries through inbound messages in both Polish and English.
Remote Bilingual Customer Support (Polish/English) - Music Streaming
ModSquad
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5 months ago
ModSquad
The representative will serve as the initial contact for customers, assisting them with platform navigation, resolving technical problems, and ensuring a positive listening experience. Key duties involve responding to customer inquiries through inbound messages in both Polish and English.
Remote Bilingual Customer Support (Chinese/English) - Music Streaming
ModSquad
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Full Time
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7 months ago
ModSquad
As a Customer Service Representative, you will be the first point of contact for customers, helping them navigate the music streaming platform and troubleshoot technical issues. You will respond to customer inquiries via inbound messages in both Chinese and English.
Remote Bilingual Customer Support (Thai/English) - Music Streaming
ModSquad
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Full Time
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8 months ago
ModSquad
You will be the first point of contact for customers, helping them navigate the platform and troubleshoot technical issues. Your goal is to ensure customers have the best possible listening experience.
