Provide exceptional customer support through inbound phone calls and support tickets while managing order inquiries and product questions. Maintain accurate documentation of interactions and escalate complex cases to internal teams as needed.
ModSquad
22 Remote Job Openings at ModSquad
The role involves ghostwriting executive articles and shaping authoritative content to support the company's brand-led marketing strategy. You will also interview internal subject matter experts and clients to develop authentic stories across various digital channels.
Provide Tier 2 ticket-based support for gaming services, including documenting bugs and performing in-game testing. Maintain professional communication with clients via Slack and handle complex workflows within Zendesk.
Remote Bilingual Gaming Customer Support - Simplified Chinese & English - 7/2026
ModSquad
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Full Time
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18 days ago
ModSquad
Provide exceptional player support for a leading online game publisher via tickets and live chat in Simplified Chinese and English. Resolve gameplay and technical issues while ensuring a best-in-class customer experience for a global community.
Remote Technical Customer Support - QA and Game Dev - 7/26
ModSquad
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Full Time
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19 days ago
ModSquad
Provide T1 and advanced technical support for a developer's platform. Gather and analyze technical data to assist customers within a 24/7 project environment.
Remote Technical Customer Support - QA and Game Dev - 7/26
ModSquad
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Full Time
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20 days ago
ModSquad
Provide T1 and advanced technical support for a developer's platform. Gather and analyze technical data to assist customers within a 24/7 project environment.
Lead end-to-end client implementation engagements by designing and building AI-powered workflows and technical integrations. Own the technical relationship from discovery through delivery, ensuring operational outcomes are met across the partner ecosystem.
Lead the design of complex, multi-system solutions and AI-powered workflows from discovery through implementation. Partner with sales teams to scope technical opportunities and establish architectural standards for the engineering team.
Embed with high-complexity client accounts to design, build, and deploy production-grade agentic AI systems. Bridge the gap between pilot demonstrations and operational reality by creating deployment playbooks and navigating legacy infrastructure.
Remote Technical Customer Support - QA and Game Dev - 6/26
ModSquad
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Full Time
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2 months ago
ModSquad
Provide T1 and advanced technical support for a developer's platform. Gather and analyze technical data to assist customers and moderate digital assets.
The role involves analyzing client workflows to design and implement AI-powered and technical solutions that improve operational efficiency. You will manage the full implementation lifecycle, from requirements gathering to training and creating practical documentation for clients.
Community Management Consultant - Russian / English Speaker
ModSquad
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Full Time
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2 months ago
ModSquad
The consultant will build and maintain digital communities by designing content calendars and executing engagement strategies. They are also responsible for reporting KPIs and managing customer interactions across various social media platforms.
Remote Bilingual Customer Support (Vietnamese/English) - Music Streaming
ModSquad
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Full Time
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2 months ago
ModSquad
Act as the first point of contact for music streaming customers to help them navigate the platform and troubleshoot technical issues. Respond to customer inquiries via inbound messages in both Vietnamese and English to ensure a high-quality listening experience.
Remote Customer Support - Higher Education - Seasonal - 05/2026
ModSquad
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Full Time
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3 months ago
ModSquad
Provide friendly and knowledgeable support to students, parents, and faculty via inbound calls and emails. Assist users with textbooks, course materials, and campus bookstore inquiries.
Remote Bilingual Customer Support (Dutch/English) - Music Streaming
ModSquad
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Full Time
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4 months ago
ModSquad
You will serve as the first point of contact for a global music streaming platform, assisting customers with platform navigation and technical troubleshooting. Responsibilities include managing inbound customer inquiries via chat in both Dutch and English.
The consultant will design and execute content calendars, engagement strategies, and community growth initiatives while reporting on KPIs. They will also manage customer interactions across social media platforms and troubleshoot community escalations.
Remote Bilingual Customer Support (German/English) - Music Streaming - 3/2026
ModSquad
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Full Time
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5 months ago
ModSquad
The representative will serve as the primary contact for customers, assisting them with platform navigation, resolving technical problems, and ensuring a positive listening experience. Responsibilities include responding to customer inquiries through inbound messages in both German and English.
Remote Bilingual Customer Support (Korean/English) - Music Streaming - 03/2026
ModSquad
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Full Time
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5 months ago
ModSquad
The representative will serve as the initial contact for customers, assisting them with platform navigation, resolving technical problems, and ensuring a positive listening experience. Primary duties involve responding to customer inquiries through inbound messages in both Korean and English.
Remote Bilingual Customer Support (Polish/English) - Music Streaming
ModSquad
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5 months ago
ModSquad
The representative will serve as the initial contact for customers, assisting them with platform navigation, resolving technical problems, and ensuring a positive listening experience. Responsibilities include responding to customer inquiries through inbound messages in both Polish and English.
Remote Bilingual Customer Support (Polish/English) - Music Streaming
ModSquad
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5 months ago
ModSquad
The representative will serve as the initial contact for customers, assisting them with platform navigation, resolving technical problems, and ensuring a positive listening experience. Key duties involve responding to customer inquiries through inbound messages in both Polish and English.
Remote Bilingual Customer Support (Chinese/English) - Music Streaming
ModSquad
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Full Time
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7 months ago
ModSquad
As a Customer Service Representative, you will be the first point of contact for customers, helping them navigate the music streaming platform and troubleshoot technical issues. You will respond to customer inquiries via inbound messages in both Chinese and English.
Remote Bilingual Customer Support (Thai/English) - Music Streaming
ModSquad
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Full Time
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9 months ago
ModSquad
You will be the first point of contact for customers, helping them navigate the platform and troubleshoot technical issues. Your goal is to ensure customers have the best possible listening experience.
