The Account & Operations Manager will lead client programs end-to-end, building trusted relationships and turning client goals into clear operational plans. They are responsible for managing team performance against SLAs and KPIs while overseeing daily operations across customer care, moderation, and social media.
Agents will provide Tier 2, ticket-only support for various games and services using Zendesk. Responsibilities include attending client meetings, documenting bugs in issue-tracking software, and performing in-game testing.
Provide advanced technical support for a developer platform and assist with quality assurance processes. Analyze technical data and manage digital content moderation within a gaming environment.
Monitor in-game player activity to identify and document unusual or concerning gameplay patterns according to project guidelines. Prepare clear, objective reports and escalate potential issues while maintaining professional communication with the team.
The content moderator will monitor social platforms to ensure community safety by enforcing guidelines and removing inappropriate content. They will also escalate sensitive issues and gather insights on trends to improve the overall user experience.
The Data Analyst will produce daily reports, dashboards, and insights to highlight operational trends, risks, and opportunities. They are also responsible for maintaining KPI and SLA monitoring, forecasting, and developing staffing models to optimize resource allocation.
You will analyze client workflows to identify pain points and design, configure, and implement effective technical solutions. Additionally, you will manage the full project lifecycle, including training, documentation, and ensuring successful adoption across client organizations.
The Community Manager will design and execute content calendars while managing engagement across various social media platforms and forums. They will also translate and localize content while reporting on KPIs to support strategic and operational goals.
Embed with high-complexity client accounts to design, build, and deploy production-grade agentic AI systems. Bridge the gap between pilot demonstrations and operational reality by creating deployment playbooks and navigating legacy infrastructure.
Lead end-to-end client implementation engagements by designing and building AI-powered workflows and technical integrations. Own the technical relationship from discovery through delivery, ensuring operational outcomes are met across the partner ecosystem.
Lead the design of complex, multi-system solutions and AI-powered workflows from discovery through implementation. Partner with sales teams to scope technical opportunities and establish architectural standards for the engineering team.
Provide T1 and advanced technical support for a developer's platform. Gather and analyze technical data to assist customers and moderate digital assets.
The consultant will build and maintain digital communities by designing content calendars and executing engagement strategies. They are also responsible for reporting KPIs and managing customer interactions across various social media platforms.
