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ModSquad

Remote Job Openings at ModSquad (36)

Community Management Consultant - English (Anime & UK Culture Knowledge)

United Kingdom 2-5 yrs exp Others

The Community Manager will design and execute content calendars, manage community engagement across social platforms, and report on KPIs to support client objectives. They will also handle community escalations, perform content localization, and collaborate with internal teams to drive strategic growth.

German & English | Remote Customer Support Advisor | Music Streaming

Bosnia and Herzegovina, Bulgaria, Egypt +3 more 2-5 yrs exp Support

Provide written customer support in German and English for a music streaming platform by handling 5-6 simultaneous conversations. Resolve issues related to accounts, billing, subscriptions, and technical platform functions while documenting resolutions accurately.

Remote Bilingual Customer Support (Portuguese/English) - Music Streaming

Brazil 2-5 yrs exp Support

You will serve as the first point of contact for customers, handling account, billing, and technical inquiries via inbound messaging. The role requires managing multiple simultaneous conversations while adhering to detailed workflows and maintaining high quality standards.

Remote Bilingual Customer Support (Spanish/English) - Music Streaming

Argentina, Costa Rica, Mexico 2-5 yrs exp Support

You will manage multiple simultaneous customer conversations to resolve account, billing, and technical issues via inbound messaging. The role requires navigating various systems and workflows while maintaining high standards of quality and speed.

Remote Bilingual Customer Support (Vietnamese/English) - Music Streaming

Vietnam 2-5 yrs exp Support

You will serve as the primary point of contact for music streaming platform users, managing multiple simultaneous chat conversations to resolve account, billing, and technical issues. The role requires navigating complex workflows and systems while maintaining high standards of quality and speed in a fast-paced environment.

Remote Bilingual Customer Support (Thai/English) - Music Streaming

Thailand 2-5 yrs exp Support

You will manage multiple simultaneous customer conversations to resolve account, billing, and technical issues via inbound messaging. You are expected to navigate detailed workflows and maintain high standards of quality and speed in a fast-paced environment.

Remote Bilingual Customer Support (French/English) - Music Streaming

Cameroon, Morocco, Senegal +1 more 2-5 yrs exp Support

You will manage 5-6 simultaneous customer conversations across multiple systems to resolve account, billing, and technical issues. The role requires navigating detailed workflows and maintaining high quality and speed in a fast-paced environment.

Remote Bilingual Customer Support (Turkish/English) - Music Streaming

Azerbaijan, Turkey 2-5 yrs exp Support

You will manage multiple simultaneous customer conversations to resolve account, billing, and technical issues via inbound messaging. You are expected to research knowledge base articles and apply detailed workflows while maintaining high standards of quality and speed.

Remote Bilingual Gaming Customer Support - Simplified Chinese & English - 7/2026

China, Malaysia 0-2 yrs exp Support

Provide exceptional player support for a leading online game publisher via tickets and live chat in Simplified Chinese and English. Resolve gameplay and technical issues while ensuring a best-in-class customer experience for a global community.

Forward Deployed Engineer

Niger, Nigeria, Philippines +1 more 5-10 yrs exp Software Development

Embed with high-complexity client accounts to design, build, and deploy production-grade agentic AI systems. Bridge the gap between pilot demonstrations and operational reality by creating deployment playbooks and navigating legacy infrastructure.

Solutions Architect

Philippines, United Kingdom, United States 5-10 yrs exp Software Development

Lead the design of complex, multi-system solutions and AI-powered workflows from discovery through implementation. Partner with sales teams to scope technical opportunities and establish architectural standards for the engineering team.

Solutions Engineer

Philippines, United Kingdom, United States 2-5 yrs exp Software Development

Lead end-to-end client implementation engagements by designing and building AI-powered workflows and technical integrations. Own the technical relationship from discovery through delivery, ensuring operational outcomes are met across the partner ecosystem.

Solutions Specialist

Philippines, United Kingdom, United States 2-5 yrs exp Others

The role involves analyzing client workflows to design and implement AI-powered and technical solutions that improve operational efficiency. You will manage the full implementation lifecycle, from requirements gathering to training and creating practical documentation for clients.

Community Management Consultant - Russian / English Speaker

Germany, Latvia, Lithuania +2 more 2-5 yrs exp Others

The consultant will build and maintain digital communities by designing content calendars and executing engagement strategies. They are also responsible for reporting KPIs and managing customer interactions across various social media platforms.

Community Management Consultant

India, Jamaica, Niger +2 more 2-5 yrs exp Others

The consultant will design and execute content calendars, engagement strategies, and community growth initiatives while reporting on KPIs. They will also manage customer interactions across social media platforms and troubleshoot community escalations.

Remote Bilingual Customer Support (Korean/English) - Music Streaming - 03/2026

India, Malaysia, Philippines +2 more 0-2 yrs exp Support

The representative will serve as the initial contact for customers, assisting them with platform navigation, resolving technical problems, and ensuring a positive listening experience. Primary duties involve responding to customer inquiries through inbound messages in both Korean and English.