Lead and mature the enterprise-wide risk function across multiple operating companies, reporting directly to the Chief Risk Officer. Oversee the design and implementation of the ERM framework, risk appetite, and GRC strategy to inform executive decision-making.
Medavie
18 Remote Job Openings at Medavie
Bilingual Customer Service Representative New Brunswick Prescription Drug Program (NBPDP)
Medavie
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Full Time
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4 days ago
Medavie
Serve as the primary point of contact for incoming calls to resolve customer issues and educate them on the New Brunswick Prescription Drug Program. Ensure high call quality and timeliness while adhering to privacy guidelines in a fast-paced contact center environment.
The analyst handles incoming health-related requests from healthcare professionals to process authorizations and reimbursements for health benefits. They liaise with medical consultants and stakeholders to resolve issues and ensure accurate processing of requests.
Lead the end-to-end delivery of high-impact AI and automation solutions from discovery through to scaled adoption. Coordinate cross-functional teams to operationalize agent-driven workflows and ensure alignment with business goals and governance standards.
Support the full recruitment cycle by screening resumes, conducting pre-screen interviews, and coordinating assessments. Maintain candidate relationships and manage onboarding documentation using the Workday ATS.
The role focuses on configuring, maintaining, and optimizing the Workday platform, specifically focusing on Absence Management. It involves partnering with stakeholders to analyze business requirements and executing UAT for system enhancements.
Act as the first point of contact to answer questions regarding health benefits, plan eligibility, and payment inquiries. Assess and resolve member issues efficiently to achieve first-call resolution.
Bilingual Customer Service Representative - Group and Individual Insurance
Medavie
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Full Time
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22 days ago
Medavie
Provide high-level customer service and support to insurance members across Canada. Effectively solve problems and contribute to a positive team environment within a contact center setting.
Architect and execute a growth strategy to expand Medavie's position as a partner of choice for Canadian federal and provincial governments. Lead the product and service roadmap for the Government Business Division while optimizing proposal responses for winning bids.
Lead investigations into fraud and misconduct while conducting risk audits to identify organizational vulnerabilities. Analyze large datasets and collaborate with legal, compliance, and external regulators to report findings.
The role focuses on designing and executing a comprehensive wellbeing strategy covering physical, mental, financial, and social pillars. It also involves managing disability and return-to-work processes to ensure safe employee reintegration.
The Sales Representative is responsible for managing an assigned book of business and implementing sales strategies for groups of all sizes. They must establish strong relationships with intermediaries, achieve profitability objectives, and prepare professional quotes and proposals.
The Senior Group Underwriting Best Practice Analyst leads initiatives to align underwriting processes, tools, and documentation while facilitating training and quality reviews. They act as a liaison with internal departments and provide guidance to team members to support growth and persistency strategies.
The Expert Group Underwriter will establish renewal and quote pricing for large, complex corporate groups while analyzing trends to support financial objectives. They will also mentor underwriting staff, conduct peer reviews, and lead process-improvement initiatives.
The primary goal is to provide positive health care outcomes through on-line case assessment using computer technology by making decisions concerning clients’ health needs for products requiring authorization. This involves administering the special authorization process using telecommunications and online POS technology while liaising with customers and other health care professionals.
The Senior Group Underwriter will collaborate with the Group Insurance Pricing team to meet financial objectives for group health, life, and disability insurance sectors. Key duties include establishing pricing for proposals and renewals, drafting financial agreements, and negotiating files with advisors.
The Bilingual Disability Claims Specialist is responsible for adjudicating disability claims and developing case management plans. This role involves active case management, regular communication with stakeholders, and ensuring timely decisions are made.
Provide support and service to providers and members, ensuring the highest level of customer service. Effectively problem solve and contribute positively to a team environment.
