The Case Management Coordinator is responsible for setting up and maintaining disability claims, including gathering information and managing file documentation. They will also handle inquiries from stakeholders and perform financial calculations related to income replacement benefits.
TeleHealth Nurses provide professional telephone triage and nursing care using clinical guidelines and decision support software. They are responsible for assessing patient conditions, documenting clinical notes, and liaising between callers and third parties in critical situations.
The Special Authorization Analyst reviews and processes prescription drug authorization requests in accordance with WCB Nova Scotia policies. They also manage communications with prescribers and claimants while maintaining accurate records and service levels.
The Senior Disability Claims Consultant provides coaching and development strategies to disability claims specialists to enhance case management quality and productivity. They are responsible for monitoring the case management lifecycle, including claim decisions, treatment progress, and complex disability claim resolutions.
The Disability Benefits Specialist manages QPP/CPP files by coordinating applications, appeals, and benefit offsets while providing expert guidance to internal stakeholders. This role ensures accurate financial analysis and compliance with contracts to deliver positive outcomes for plan members.
The Implementation Specialist is responsible for managing the end-to-end implementation of new corporate group business projects. They act as the primary point of contact for external clients and internal teams to ensure operational requirements and client needs are met.
The analyst is responsible for receiving and processing health-related authorization requests from health care professionals via phone, fax, mail, and web. They must liaise with medical consultants and stakeholders to ensure accurate and efficient resolution of inquiries.
The Bilingual Customer Service Representative will provide support to providers and members by effectively resolving inquiries in a professional manner. The role involves maintaining high service standards while contributing positively to a team environment within a federal contact center.
The specialist is responsible for managing disability claims from initial adjudication to developing and monitoring comprehensive case management plans. They must maintain regular communication with stakeholders and ensure all case tasks meet service level standards.
Provide high-level customer service and support to insurance members across Canada via phone and email. Effectively solve problems and contribute to a positive, collaborative team environment.
The representative will act as the first point of contact to answer inquiries regarding health benefits, plan eligibility, and payments. They are responsible for assessing and resolving member issues efficiently to ensure first-call resolution.
The Business Analyst will support the implementation of a new ERP system by mapping processes, gathering requirements, and facilitating system configuration. They will act as a liaison between project teams and end users to ensure successful system rollout and user readiness.
The Legal Counsel will review, draft, and negotiate commercial agreements while providing legal advice on privacy, regulatory compliance, and corporate governance. They will partner with business leaders to support strategic initiatives and manage real estate transactions.
Lead and execute initiatives to improve Group Underwriting documentation, processes, and tools. Design training curricula and conduct quality reviews of complex cases to ensure continuous improvement and efficiency.
The Senior Group Underwriting Best Practice Analyst leads initiatives to align underwriting processes, tools, and documentation while facilitating training and quality reviews. They act as a liaison with internal departments and provide guidance to team members to support growth and persistency strategies.
The Expert Group Underwriter will establish renewal and quote pricing for large, complex corporate groups while analyzing trends to support financial objectives. They will also mentor underwriting staff, conduct peer reviews, and lead process-improvement initiatives.
The Senior Group Underwriter will collaborate with the Group Insurance Pricing team to meet financial objectives for group health, life, and disability insurance sectors. Key duties include establishing pricing for proposals and renewals, drafting financial agreements, and negotiating files with advisors.
The Bilingual Disability Claims Specialist is responsible for adjudicating disability claims and developing case management plans. This role involves active case management, regular communication with stakeholders, and ensuring timely decisions are made.
Provide support and service to providers and members, ensuring the highest level of customer service. Effectively problem solve and contribute positively to a team environment.
