The Rehabilitation Consultant provides medical and vocational rehabilitation services to insured individuals while acting as a liaison between employers, healthcare providers, and stakeholders. They manage return-to-work initiatives and oversee intervention mandates to ensure quality outcomes for clients.
TeleHealth Nurses provide professional telephone triage and nursing care using clinical guidelines and decision support software. They are responsible for assessing patient conditions, documenting clinical notes, and liaising between callers and third parties in critical situations.
The Bilingual Customer Service Representative will provide support to providers and members by effectively resolving inquiries in a professional manner. The role involves maintaining high service standards while contributing positively to a team environment within a federal contact center.
The specialist is responsible for managing disability claims from initial adjudication to developing and monitoring comprehensive case management plans. They must maintain regular communication with stakeholders and ensure all case tasks meet service level standards.
Provide high-level customer service and support to insurance members across Canada via phone and email. Effectively solve problems and contribute to a positive, collaborative team environment.
The Senior Group Underwriting Best Practice Analyst leads initiatives to align underwriting processes, tools, and documentation while facilitating training and quality reviews. They act as a liaison with internal departments and provide guidance to team members to support growth and persistency strategies.
The Expert Group Underwriter will establish renewal and quote pricing for large, complex corporate groups while analyzing trends to support financial objectives. They will also mentor underwriting staff, conduct peer reviews, and lead process-improvement initiatives.
The Senior Group Underwriter will collaborate with the Group Insurance Pricing team to meet financial objectives for group health, life, and disability insurance sectors. Key duties include establishing pricing for proposals and renewals, drafting financial agreements, and negotiating files with advisors.
The Bilingual Disability Claims Specialist is responsible for adjudicating disability claims and developing case management plans. This role involves active case management, regular communication with stakeholders, and ensuring timely decisions are made.
Provide support and service to providers and members, ensuring the highest level of customer service. Effectively problem solve and contribute positively to a team environment.
