The Senior vCISO acts as a strategic advisor to clients, leading security program development, risk assessments, and compliance alignment. They provide executive-level leadership, mentor internal teams, and translate complex cybersecurity risks into business impacts for stakeholders.
The Resource Manager will design and manage a real-time demand-to-capacity program to align project engagements with available resources. They are responsible for forecasting demand, monitoring utilization, and driving hiring or reallocation decisions to ensure efficient service delivery.
The Service Coordinator manages dispatch boards, technician allocation, and service schedules to ensure high client satisfaction. They also provide support to project teams, monitor order progress, and maintain clear communication with both internal and external stakeholders.
The Customer Success Representative handles incoming client inquiries, prioritizes issues, and provides efficient troubleshooting support. They also identify upsell and cross-sell opportunities while maintaining accurate database records and adhering to company procedures.
The Customer Success Representative handles incoming client communications, prioritizes issues, and provides initial troubleshooting support for systems and applications. They also identify upsell and cross-sell opportunities while maintaining accurate client records and adhering to company procedures.
