The IT External Services Manager oversees relationships with IT subcontractors, ensuring their performance aligns with company standards, project timelines, and financial objectives. This role acts as the primary point of contact for vendor activities, managing contracts, onboarding, and service delivery across various business lines.
The Service Delivery Manager is responsible for the strategic ownership and operational execution of the ACE Modern IT managed services offering. This role involves leading engineering teams, ensuring service quality, and acting as a senior advisor to clients to drive business value.
The AI Solutions Engineer is responsible for building, deploying, and supporting AI-driven solutions and Digital Employee offerings from prototype to production. This role involves designing agentic systems, implementing automation workflows, and integrating AI capabilities into scalable client environments.
The Program Manager serves as the single point of accountability for major accounts, overseeing end-to-end customer experience, service level agreements, and cross-functional team coordination. They are responsible for driving continuous improvement, managing escalations, and conducting executive-level program reviews to ensure client satisfaction and account growth.
The Demand Generation Operations Analyst supports sales teams by managing outbound cadences, developing prospect lists, and maintaining performance reporting. This role ensures data accuracy and provides actionable insights to leadership through dashboards and ad hoc analysis.
The Senior vCISO acts as a strategic advisor to clients, leading security program development, risk assessments, and compliance alignment. They provide executive-level leadership, mentor internal teams, and translate complex cybersecurity risks into business impacts for stakeholders.
The Resource Manager will design and manage a real-time demand-to-capacity program to align project engagements with available resources. They are responsible for forecasting demand, monitoring utilization, and driving hiring or reallocation decisions to ensure efficient service delivery.
