Supervise and manage a remote team of inbound and outbound customer service representatives to ensure exceptional service delivery. Focus on achieving client service expectations, meeting service objectives, and fostering staff development.
Luminare Health
10 Remote Job Openings at Luminare Health
Supervise and manage a remote team of inbound and outbound customer service representatives to ensure exceptional service delivery. Responsible for meeting client service expectations, achieving health benefits objectives, and overseeing staff development.
Responsible for the evaluation, development, and execution of testing for project-driven enhancements and routine updates. The role involves analyzing features to identify enhancement opportunities and ensuring adherence to quality standards.
Manage and coordinate a high volume of service requests via phone, email, portal, and chat for client employees and their families. Educate callers on navigating and maximizing the value of their healthcare benefits and incentive programs.
The Business Optimization Architect is responsible for identifying and architecting enterprise-level optimization opportunities across the organization. This role focuses on value realization, operational efficiency, and strategic alignment by connecting business strategy to measurable outcomes.
The Business Application Owner serves as the strategic and operational leader for core business applications, ensuring they are stable, compliant, and optimized. This role involves acting as the primary liaison between business stakeholders, IT teams, and vendors while overseeing application performance and enhancements.
The Process Architect is responsible for designing, standardizing, and governing end-to-end business processes across the organization. This role ensures that processes are efficient, compliant, scalable, and aligned to enterprise optimization goals.
The Associate Client Manager is responsible for providing client-facing support and management within a TPA or insurance environment. The role focuses on delivering service excellence to make healthcare simpler and more affordable for clients.
Responsible for the accurate filing of excess risk medical claims and coordinating with stop loss carriers for reimbursements. The role involves managing appeals, distributing reports, and notifying stakeholders when claimants reach specific deductible thresholds.
The Performance and Capacity Engineer will act as a principal architect to ensure infrastructure stability, scalability, and operational excellence. You will own the 3-year Capacity and Enterprise Monitoring Roadmaps while integrating intelligent automation to optimize system performance.
