Manage payment disputes, chargebacks, and billing exceptions while coordinating with cross-functional teams to resolve payment issues. Monitor payment activity for fraud trends and implement process improvements to enhance payment success rates.
Lumimeds
32 Remote Job Openings at Lumimeds
The Payment Operations Specialist will manage payment disputes, chargebacks, and billing exceptions while coordinating with cross-functional teams to resolve payment issues. They will also monitor payment activity for fraud and recommend process improvements to enhance payment success rates.
The Partnership Development Representative will identify and engage potential pharmaceutical and B2B partners to build a qualified pipeline. They are responsible for conducting outreach, managing CRM data, and scheduling introductory calls for the leadership team.
You will be responsible for creating compelling short-form video content for TikTok and Instagram to drive audience growth and engagement. You will collaborate with the Social Media Manager on scripts and concepts while managing the end-to-end production of performance-driven content.
Create conversion-focused marketing copy for emails, SMS, landing pages, and paid ads to drive customer acquisition and retention. Collaborate with creative and growth teams to align messaging with the customer journey and brand voice.
Nurse Practitioner (Weight Management & Metabolic Health)/ +15 licences
Lumimeds
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Full Time
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7 days ago
Lumimeds
Conduct virtual patient consultations and review health data to determine appropriate treatment plans for weight management. Provide ongoing clinical oversight and document all encounters accurately within the EMR system.
The Copywriter will create persuasive and compliant marketing copy for emails, SMS, landing pages, and paid ads. They will collaborate with the Creative Director to adapt brand voice across various channels to drive patient conversions.
Lead and coach a sales team to achieve conversion goals while managing daily execution during U.S. business hours. Responsible for monitoring KPIs, removing operational roadblocks, and optimizing the sales pipeline to increase patient acquisition.
Lead and manage the frontline customer support and operations team during U.S. business hours to ensure smooth workflow and high performance. Handle complex escalations, mentor agents for self-sufficiency, and provide data-driven insights to leadership.
Lead and coach a remote team of B2C Sales Representatives to maximize patient acquisition and improve conversion rates. Own the end-to-end sales process, from refining scripts and playbooks to monitoring CRM hygiene and partnering with Marketing.
Build and scale high-performance web applications and reusable UI components for an AI-powered telehealth platform. Collaborate with cross-functional teams to integrate AI features and optimize application performance and accessibility.
Lead and manage the frontline customer support and operations team during U.S. business hours. Drive team performance through metric analysis, handle complex escalations, and optimize operational workflows.
Team Leader – Customer Support & Operations - South America
Lumimeds
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Full Time
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18 days ago
Lumimeds
Lead the frontline customer support and operations team during US business hours to ensure smooth workflow and high performance. Handle complex escalations, mentor agents for self-sufficiency, and provide data-driven insights to leadership.
Lead the frontline customer support and operations team during U.S. business hours to ensure smooth workflow and high performance. Manage complex escalations, mentor agents for self-sufficiency, and provide data-driven insights to leadership.
The Medical Director is responsible for the clinical integrity, safety, and oversight of the telehealth platform. This includes developing clinical protocols for metabolic health and supervising a distributed network of providers.
Lead and optimize the Customer Service function to ensure exceptional patient experiences and high-quality support coverage. Collaborate with cross-functional teams to resolve root issues and scale operational infrastructure.
Patient Success Representative — Retention & Subscription
Lumimeds
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Full Time
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a month ago
Lumimeds
Proactively engage at-risk patients to prevent churn and manage inbound cancellation or pause requests. You will execute win-back campaigns and provide feedback to product teams to improve retention strategies.
Patient Success Representative — Retention & Subscription
Lumimeds
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Full Time
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a month ago
Lumimeds
Proactively engage at-risk patients to reduce churn and manage inbound cancellation or pause requests. You will execute win-back campaigns and provide feedback to product teams to improve retention strategies.
Lead and coach a remote sales team to improve inbound conversion rates and outbound reactivation. Build sales playbooks, scripts, and reporting frameworks from scratch to optimize the patient conversion pipeline.
Telehealth Physician / Nurse Practitioner (Weight Management & Metabolic Health)
Lumimeds
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Full Time
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2 months ago
Lumimeds
Conduct virtual patient consultations and review health data to determine appropriate treatment plans for weight management. Provide ongoing clinical oversight and document all encounters accurately within the EMR system.
Lead a team of full-stack engineers while architecting and operating multi-agent AI pipelines to multiply engineering output. Own the delivery of the clinical engine, e-commerce storefront, and A/B testing infrastructure for a telehealth platform.
Build and scale an affiliate marketing program from the ground up, managing networks and direct relationships with health and wellness publishers. The role involves recruiting partners, negotiating commission structures, and optimizing for cost-per-patient while ensuring brand safety.
Create and edit short-form educational content, UGC, and paid social ads for Meta, TikTok, and YouTube. Ensure all video assets are high-converting, brand-consistent, and strictly compliant with healthcare regulations.
Create and edit short-form educational content, UGC, and paid social ads for Meta, TikTok, and YouTube. Ensure all video assets are high-converting and strictly adhere to healthcare compliance and brand standards.
Identify and vet high-potential compounding pharmacies through high-volume phone and email outreach. Manage the lead pipeline in a CRM and schedule qualified meetings for the internal partnerships team.
Own paid acquisition and funnel performance by designing and executing structured A/B and multivariate tests across creative, landing pages, and offers. Manage Meta and Google campaigns while maintaining a detailed testing log to optimize CAC and conversion rates.
Create short-form educational videos for social media translating complex metabolic science and GLP-1 pharmacology into audience-friendly content. Collaborate with marketing and compliance teams to ensure all content is medically accurate and meets FDA guidelines.
The role involves building user-facing layers for consumer and clinical platforms, focusing on performance and AI integration. Responsibilities include translating designs into responsive experiences and optimizing for Core Web Vitals.
AI-First Full-Stack Engineer (Node.js & Next.js) - Remote
Lumimeds
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Full Time
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4 months ago
Lumimeds
You will drive end-to-end delivery across Node.js backends and Next.js frontends, focusing on AI-augmented development and orchestrating Claude agent teams. Your role will involve building and iterating on AI-powered product features while maintaining high production quality.
This role manages the end-to-end chargeback lifecycle, including dispute notification, investigation, and submitting structured evidence packages to payment processors to reduce chargeback rates. The specialist will also monitor dispute trends and collaborate with support and operations teams to mitigate risk and identify operational gaps.
Telehealth Nurse Practitioner (FNP/AGNP) – Weight Management & Metabolic Health
Lumimeds
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Full Time
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5 months ago
Lumimeds
The Nurse Practitioner will conduct virtual patient evaluations, review clinical information, determine medical necessity, and prescribe evidence-based weight management treatments in compliance with state laws. Responsibilities also include providing follow-up care, clinical monitoring, and accurate documentation within the EMR.
Telehealth Physician (MD/DO) – Weight Management & Metabolic Health
Lumimeds
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Full Time
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5 months ago
Lumimeds
The physician will conduct virtual patient evaluations, review medical histories and labs, determine medical necessity, and prescribe evidence-based treatment for weight management and metabolic health. Key duties include providing ongoing follow-up, monitoring patient progress, and accurately documenting all clinical encounters within the EMR.
