You will own the end-to-end SEO strategy and technical performance for the company website while actively developing front-end components. This role requires balancing engineering tasks with content strategy, backlink acquisition, and cross-functional collaboration with marketing and design teams.
The Digital Customer Success Associate manages a high-volume portfolio of 200-250 growth-tier accounts to ensure health, retention, and renewal. They proactively monitor account data and usage to identify risks and collaborate cross-functionally to resolve issues.
The Onboarding Manager owns the customer relationship from deal closure through a verified handoff to Customer Success. They are responsible for guiding clients through data setup, platform configuration, and state registrations while ensuring a high-quality onboarding experience.
Serve as the primary point of contact for customers via email, chat, and video calls to resolve technical issues and platform navigation queries. Triage incoming tickets, document solutions in the knowledge base, and escalate complex bugs to engineering teams.
The SDR is responsible for owning outbound pipeline generation through multi-channel prospecting and account research. They will partner with Account Executives and Marketing to refine target personas and convert high-quality meetings into revenue.
