Manage the full customer lifecycle from onboarding and launch to ongoing health monitoring and renewals. Act as the primary escalation point for critical issues and identify expansion opportunities to drive ROI.
Serve as the primary point of contact for customers via email, chat, and video calls to resolve technical issues and platform navigation queries. Triage incoming tickets, document solutions in the knowledge base, and escalate complex bugs to engineering teams.
The SDR is responsible for owning outbound pipeline generation through multi-channel prospecting and account research. They will partner with Account Executives and Marketing to refine target personas and convert high-quality meetings into revenue.
