Lead and coach a distributed Lab Operations team to ensure the reliable movement of lab orders from request to result. Improve operational workflows, manage vendor relationships, and partner with product and engineering teams to automate manual processes.
Junction
7 Remote Job Openings at Junction
Manage lab test orders and coordinate with diagnostic labs and vendors to ensure accurate result delivery. Monitor internal dashboards for system outages and provide direct customer support via Slack and email.
Own the end-to-end business hiring process for Operations and Support roles, focusing heavily on outbound sourcing and pipeline creation. Partner with hiring managers to define roles, set high bars for talent, and refine the overall hiring process.
Manage end-to-end technical recruitment, including sourcing, pipeline building, and candidate management. Partner with hiring managers to define requirements, improve interview processes, and maintain high hiring standards.
Develop and maintain infrastructure for diagnostic healthcare using modern cloud technologies. Collaborate with a remote-first team to build scalable, automated solutions for patient data.
You will manage a portfolio of 25–40 accounts, overseeing the entire customer lifecycle from onboarding to renewal and expansion. Additionally, you will act as the internal voice of the customer, providing actionable feedback to product and engineering teams to improve the platform.
You will investigate and diagnose complex technical issues by tracing logs and services to identify root causes. Additionally, you will deliver excellent customer support by communicating clearly with users and improving internal documentation and tooling.
