Own lab certifications end-to-end, coordinating test plans and cases with Quest, LabCorp, and other partners while tracking multiple certifications and related account processes. Investigate data and integration issues directly, build scripts and other automation to reduce manual work, and keep customers and internal teams informed about progress.
The Data Scientist will own the research and modeling roadmap for diagnostics and clinical workflows while defining rigorous frameworks for measurement and experimentation. They will partner with engineering and product teams to translate complex data insights into reliable, production-ready features.
You will manage high-volume customer support tickets, investigating and resolving issues related to lab orders and patient results. You will also collaborate with product and operations teams while maintaining a knowledge base to improve future support efficiency.
Manage a portfolio of 25-40 accounts, overseeing the entire customer lifecycle from onboarding to renewal and expansion. Proactively identify growth opportunities, conduct quarterly business reviews, and serve as the internal voice of the customer to product and engineering teams.
You will lead a team of senior product engineers, owning the technical direction, delivery, and team health. You will remain hands-on with the code, conducting reviews and unblocking the team while fostering individual career growth.
Manage lab test orders and coordinate with diagnostic labs and vendors to ensure accurate result delivery. Monitor internal dashboards for system outages and provide direct customer support via Slack and email.
Develop and maintain infrastructure for diagnostic healthcare using modern cloud technologies. Collaborate with a remote-first team to build scalable, automated solutions for patient data.
You will investigate and diagnose complex technical issues by tracing logs and services to identify root causes. Additionally, you will deliver excellent customer support by communicating clearly with users and improving internal documentation and tooling.
