The Member Engagement Coordinator serves as the primary point of contact for clients, managing the end-to-end member journey from initial referral to project completion. Responsibilities include scheduling occupational therapy evaluations, handling high-volume inbound and outbound communications, and maintaining accurate documentation in the CRM.
The Project Operations Coordinator serves as the operational backbone for home modification projects by managing service provider relationships and ensuring project throughput. They are responsible for scheduling work, processing claims, maintaining CRM records, and collecting necessary project documentation.
The Regional Project Manager will oversee end-to-end home modification installations while managing a network of service providers to ensure quality and budget compliance. They will also conduct on-site inspections and serve as the primary point of contact for complex technical or client service escalations.
Oversee end-to-end project management for home modification installations while coordinating between clinical teams, clients, and families. Manage and develop a network of qualified service providers to ensure consistent quality standards and service delivery across the region.
The Partner Success Manager will oversee partner onboarding, implementation, and ongoing success while serving as a bridge between sales, operations, and clinical teams. They are responsible for managing key metrics, driving program optimization, and resolving escalations to ensure partner satisfaction and growth.
