Manage the full customer journey for enterprise SaaS accounts, from initial consulting and setup to go-live. Focus on maintaining long-term partnerships, driving customer retention, and identifying growth opportunities through cross-selling and up-selling.
Lead the Information Security and Technical Operations functions to ensure the SaaS platform is secure, resilient, and compliant. Manage security frameworks, cloud infrastructure, incident response, and cross-functional trust programs for enterprise customers.
Acts as the operational link between go-to-market teams and systems, managing quoting, deal support, and commissions. Responsible for training new hires on Salesforce and maintaining pipeline hygiene and reporting dashboards.
Manage the full sales cycle for cloud-based scheduling software targeting mid-market and enterprise companies in Australia and New Zealand. Collaborate with the founding team to refine lead generation and conversion optimization strategies.
Acts as the operational link between go-to-market teams and systems, managing quoting, deal support, and commissions. Responsible for training new hires on Salesforce and maintaining dashboards for pipeline and ARR tracking.
