The Customer Success Manager is responsible for onboarding new customers, driving product adoption, and managing long-term relationships to ensure customer value. They will collaborate with internal teams to represent customer needs and identify growth opportunities within their assigned portfolio.
Lead the Customer Success function to drive adoption, retention, and growth of the customer base. Develop and execute a comprehensive strategy to maximize long-term customer value and align with revenue goals.
Define standards, platform patterns, and operating models for integrating AI agents into the Inflo platform safely and consistently. Establish foundational tooling and guardrails for the agent lifecycle, including evaluation, deployment, and observability.
