Hearth

The CSM is responsible for guiding new customers through their first 60 days of onboarding to ensure platform adoption and activation. They focus on proactive outreach, troubleshooting challenges, and maintaining strong relationships to secure account renewals.

The role involves qualifying inbound leads, conducting product demos, and closing deals quickly to convert interest into revenue. Responsibilities include managing a monthly quota and handing off closed accounts to the Customer Success team.

The role involves monitoring support channels to resolve customer requests via phone and implementing software solutions into customer business operations. The specialist acts as a trusted advisor, driving engagement and sharing customer feedback with product teams.