The Systems Administrator will manage, monitor, and secure client IT environments while serving as a technical escalation point for complex infrastructure and security issues. They will also develop automation workflows and maintain technical documentation to improve operational efficiency.
The Project Engineer will lead and deliver complex infrastructure projects independently while providing technical leadership to junior team members. They are responsible for designing, implementing, and troubleshooting infrastructure solutions across diverse client environments.
Independently deliver and troubleshoot infrastructure projects across multiple client environments, covering networking, servers, virtualization, cloud, Microsoft 365, and related technologies. Validate project requirements, maintain documentation and status updates, assist with escalations, and provide technical support and knowledge transfer to other teams.
Resolve escalated Tier II hardware, software, networking, and end-user support issues, including issues involving Microsoft 365, Active Directory, Azure AD, and Intune. Manage service requests and documentation, support client onboarding and technical projects, follow security and SLA procedures, and collaborate on complex issues and service improvements.
The Executive Assistant will manage executive calendars, communications, and meeting documentation while maintaining CRM and PSA systems. They will also support operational tasks, track KPIs, and assist with sales operations and vendor management.
The Tier II Service Desk Engineer will provide advanced technical support, troubleshoot escalated service requests, and maintain reliable IT environments for business clients. They will also manage service requests using RMM/PSA systems and assist with client onboarding, deployments, and technical projects.
The Systems Administrator will manage, monitor, and troubleshoot client IT environments using Tanium for endpoint security and maintenance. This role serves as a technical escalation point and requires direct communication with U.S.-based clients within a 24/7 service model.
