The Strategic Sales Manager will own the full sales cycle for heat pump hardware and software across the West Coast, focusing on affordable housing, multifamily, and utility partnerships. They will build and manage a pipeline, recruit channel partners, and represent the company at industry events to drive revenue growth.
The specialist will troubleshoot product issues, document findings, and coordinate with engineering and field teams to resolve customer cases. They will maintain accurate records and identify opportunities to improve support processes and documentation.
The specialist will serve as a primary point of contact for customers, managing inquiries via email, phone, and SMS while maintaining accurate records in support systems. They will also monitor automated support interactions to ensure accuracy and escalate complex technical issues to Tier 2 support.
