Design, develop, and maintain software to improve the availability, scalability, and efficiency of services while automating operational tasks. Lead incident response, perform root cause analysis, and define service level objectives to ensure system reliability.
The Customer Success Manager will own post-onboarding relationships for a portfolio of SMB and enterprise customers, focusing on retention, expansion, and value realization. They will conduct business reviews, monitor customer health, and collaborate with internal teams to improve the overall customer experience.
Lead the greenfield rewrite of the desktop client from native platform-specific code to a unified Rust-based architecture across macOS, Linux, and Windows. Own the entire SDLC, including architecture, secure auto-updater design, and the definition of quality and testing standards.
