The Intake Specialist will interview potential clients to gather personal, medical, and work history for Social Security Disability Insurance applications. They are responsible for accurately entering data into application documents and securing client representation agreements.
Provide front-line support for inbound customer queries via phone, email, and chat while ensuring high levels of customer satisfaction. Resolve technical issues, educate customers on self-service solutions, and maintain accurate records of interactions.
The Support Engineer will provide technical expertise and rapid response for enterprise customer configuration requests and troubleshooting within a SaaS product suite. They will collaborate with cross-functional teams to manage deployments, document resolutions, and identify opportunities for operational process improvements.
The Invoice Management Analyst supports corporate advance functions by managing invoice workflows, fee codes, and system controls within the ICE Invoice Management system. They are responsible for resolving invoice discrepancies, monitoring system performance, and preparing reports to ensure accurate expense classification and recovery.
Manage the disposition of a portfolio of real estate owned (REO) assets from acquisition through sale to maximize investor recovery. Coordinate with third-party vendors and analyze property valuations to execute effective asset disposition strategies.
Develop and manage complex conversational AI flows and chatbots using NodeJs or Python. Integrate bots with voice platforms, CRM modules, and multiple channels while ensuring code optimization and quality through unit testing.
Design and implement natural, user-friendly dialogue flows for chatbots and voice assistants across multiple AI platforms. Collaborate with clients and engineers to translate business goals into technical conversation architectures and iterate based on user analytics.
