Full Potential Solutions

Provide technical configuration and troubleshooting support for enterprise customers using a SaaS product suite. Collaborate with cross-functional teams to manage complex workflows, integrations, and rapid-response technical requests.

Develop and manage complex conversational AI flows and chatbots using NodeJs or Python. Integrate bots with voice platforms, CRM modules, and multiple channels while ensuring code optimization and quality through unit testing.

Design and implement natural, user-friendly dialogue flows for chatbots and voice assistants across multiple AI platforms. Collaborate with clients and engineers to translate business goals into technical conversation architectures and iterate based on user analytics.

Responsible for data conversion, validation, and migration from legacy systems into new platforms for client implementations. The role involves coordinating data mapping with customers and managing the follow-up documentation process.