The Implementation Specialist manages the end-to-end onboarding process, acting as the primary point of contact for system configuration and customer training. They collaborate with internal teams and third-party vendors to ensure operational readiness and drive successful solution adoption.
The Product Marketing Manager will own the positioning, competitive strategy, and sales-facing content for the SMB segment flagship product. They will collaborate closely with sales and marketing teams to drive win rates and support the inbound pipeline through effective messaging.
Lead and scale implementation operations for WFM and Payroll products across SMB and Mid-Market segments. Focus on driving operational excellence, optimizing offshore delivery models, and transitioning services toward self-serve productization.
Lead the U.S. enterprise implementation team for back office solutions, ensuring complex customer deployments meet contractual timelines and deliver value. Drive operational excellence by establishing delivery standards, managing scope, and partnering with cross-functional teams to improve product roadmaps.
Own the end-to-end strategy and execution of inbound and outbound demand generation programs to hit quarterly booking targets for the SMB segment. Partner closely with Sales and RevOps to optimize lead scoring, routing, and campaign messaging based on customer feedback.
