Fourth

Develop and maintain revenue enablement content and curriculum for onboarding and ongoing training across Sales, Customer Success, and Business Development teams. Manage the LMS and Seismic platforms to ensure quality collateral and intuitive learning paths for global revenue roles.

Lead and scale implementation operations for WFM and Payroll products across SMB and Mid-Market segments. Focus on driving operational excellence, optimizing offshore delivery models, and transitioning services toward self-serve productization.

Lead the U.S. enterprise implementation team for back office solutions, ensuring complex customer deployments meet contractual timelines and deliver value. Drive operational excellence by establishing delivery standards, managing scope, and partnering with cross-functional teams to improve product roadmaps.

Provide high-level administrative support to the CHRO and up to four other executives, focusing on complex calendar and travel management. Coordinate leadership meetings, internal events, and serve as a professional point of contact for stakeholders.

Own the end-to-end strategy and execution of inbound and outbound demand generation programs to hit quarterly booking targets for the SMB segment. Partner closely with Sales and RevOps to optimize lead scoring, routing, and campaign messaging based on customer feedback.

The Implementation Specialist manages the onboarding process, ensuring successful system configuration and adoption of Fourth solutions for clients. They act as the primary point of contact to drive operational readiness and maximize long-term value through training and support.

This role involves leading customer discovery sessions to understand operational workflows and configuring Workforce Management and back-office systems according to best practices. The consultant will also coordinate necessary integrations with external systems like payroll and POS, and ensure data validation and testing readiness for go-live.

Implementation Consultants partner with customers, project managers, and internal teams to understand business needs and guide them through the end-to-end implementation journey, including discovery, configuration, validation, and delivery of workforce management and inventory solutions. They act as trusted advisors, ensuring clear communication, managing scope and timelines, and maintaining documentation to drive user adoption and deliver real value.