The Team Lead will manage, coach, and develop a team of Client Success Managers to ensure high client satisfaction, retention, and engagement. They will also oversee multi-touch outreach programs and collaborate with cross-functional teams to drive product improvements based on client feedback.
Manage monthly client outreach through calls, group training, and email, and provide post-launch guidance on platform capabilities, product updates, and feature adoption. Serve as a liaison between clients and internal teams, using client feedback and market trends to improve processes, inform product development, and strengthen client satisfaction.
The Enterprise Success Specialist manages enterprise relationships by resolving technical issues, training users on platform tools, and identifying growth opportunities. They act as an intermediary between home office partners and internal teams to ensure product adoption and customer satisfaction.
The Lead Software Engineer will own the end-to-end architecture, infrastructure, and delivery of the Testimonials platform. This role involves leading a small engineering team, managing SOC 2 compliance, and partnering with product leadership to drive technical strategy.
The Director of Onboarding Delivery oversees the end-to-end client onboarding experience across all product lines, ensuring seamless transitions from intake to launch. This role is responsible for building a unified operating model, managing onboarding managers, and driving the adoption of AI-first delivery strategies.
The Senior Product Marketing Manager will own product positioning, messaging, and go-to-market launches while serving as a connective tissue between product strategy and sales execution. They will also act as a market intelligence expert, synthesizing customer feedback and competitive insights to drive product-market fit and sales enablement.
