Flagler Health

The role focuses on identifying and engaging prospective customers through multi-channel outreach to generate qualified sales opportunities. The representative will build a consistent pipeline for Account Executives and refine prospecting workflows based on market feedback.

The specialist will manage the full lifecycle of prior authorization workflows for pain management and orthopedic procedures and prescription medications to ensure timely approval for providers. This includes submitting, tracking, and following up on authorizations while proactively identifying and resolving documentation gaps to minimize denials.

This role involves designing and owning customer success processes focused on Revenue Cycle Management (RCM) operations for MSK practices, serving as the primary subject matter expert for RCM issues and ensuring customer satisfaction and retention. Responsibilities include onboarding, managing third-party billing vendors, advising on front-end and back-end RCM, and presenting performance reports to demonstrate financial impact.