The Technical Support Engineer manages customer questions, incidents, and bug/feature requests while maintaining accurate records in the case tracking system. They also collaborate with other departments to resolve product issues and configure customer systems to meet specific requirements.
The Customer Success Manager will guide enterprise customers through their journey to ensure predefined milestones and business outcomes are met. They will also monitor customer health to proactively mitigate churn risks and drive renewals through cross-functional collaboration.
You will design and build scalable, multi-tenant SaaS applications across the full stack while ensuring high availability and performance. Additionally, you will champion engineering best practices, mentor team members, and collaborate with product and design teams to deliver intuitive user experiences.
The role focuses on the execution and operational management of marketing campaigns across email, webinar, event, and web channels using Marketo. Key duties include building automation workflows, managing audience segmentation, and reporting on campaign performance metrics to improve ROI.
Own revenue predictability, planning, and executive insights across new, renewal, and expansion revenue streams. Manage a team of analysts while personally handling pre-sales analytics and implementing AI to drive efficiency.
Lead the strategy and execution for the company's application development, agentic AI, integration, and data platforms. Manage multiple engineering teams to deliver AI-native enterprise software and improve developer velocity and system reliability.
Design and maintain public-facing APIs and integrations with enterprise HRIS platforms. Develop scalable shared platform services while utilizing Generative AI tools to accelerate delivery and improve code quality.
Lead the strategy, architecture, and governance of the go-to-market systems ecosystem, focusing on CRM, CPQ, and integrations. Partner cross-functionally to optimize revenue operations, ensure data integrity, and deploy AI-driven workflows for scalability.
Design and maintain public-facing APIs, Agentic tools, and integrations with enterprise HRIS platforms. Build shared platform services and ensure production health through observability and incident response.
The Senior Software Engineer will lead the development of scalable frontend architectures and drive engineering excellence using modern React patterns. They will also mentor team members, conduct code reviews, and collaborate with product and design teams to deliver intuitive user interfaces.
